Candy AI delivers engaging conversational experiences that users find realistic and fun, but is undermined by aggressive token pricing, technical regressions in AI response length, and poor customer support responsiveness.
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In the fall of 2025, CandyAI released Isabella Torres, featuring an LLM capable of generating incredibly detailed and lengthy responses. Previously, the AIs could only provide short answers (up to a maximum of 150 words, after which the responses were truncated). This was a major improvement for users who enjoy writing detailed stories with the AIs. Then, at the beginning of this year, the Roleplay mode was introduced with new LLMs. All the new AIs could provide long, detailed, descriptive answers, which was absolutely fantastic. Finally, they addressed everything the user wrote without ignoring questions or statements and focusing only on one part. Unfortunately, these LLMs were replaced again by one that truncates responses after a maximum of 1,300 characters (approx. 220 words) or simply provides short answers. For users who enjoy writing long texts and consequently want to read long texts from the AI, this is a disaster. For me, CandyAI is currently no longer usable. I am very disappointed that these great LLMs were replaced again after just a few weeks and that, just like last year, we now only get short answers that end in the middle of a sentence.
Worst app ever!
there are no real choices to be made. the characters are hardcoded and no matter what you do they won't break from their programming. too many repeating of thing that make no sense such as i buy and install a lock on my door they keep saying buy a lock for your door over and over. they do not allow any progress at all and keep repeating the same thing over and over. not worth paying for.
Website sucks ass, after you pay subscription you have to jump through pay walls after pay wall. Nothing about it is cheap, it will cost 100 bucks to even get live action to do anything. It’s an absolute scam, can get just as much on a free trial, I wouldn’t waste on dollar on the site.
When I first started this it was great. Picture generators, video generators worked fine. Then the got rid of the things that were working and introduced the "show me the scene" feature. Not one time in 50 tries has it even come close to generating the proper picture. No refund for wasted tokens. Just explanations about how it's still in development. Went from being great to a rip-off. Notice how few reviews the positive reviewers have. Mostly likely they are people that work for Candy.ai.
It’s absolute daylight robbery. I tried completing the age verification multiple times using Yoti on both Safari and Chrome, and every single time the selfie would process successfully only to redirect me straight back to the same ‘Verify your age’ screen with no error message or explanation. I spent way too much time troubleshooting browsers, settings, cookies, and network issues just to end up stuck in an endless verification loop. The process is frustrating, poorly implemented, and completely wastes the user’s time. If your verification system doesn’t work reliably, users shouldn’t be locked out with zero feedback about what’s going wrong. I’ve tried contacting the customer support and have not heard back from them. If this can’t be fixed I want a refund. Edit: I have emailed them several times and they haven’t responded yet they respond to this review telling me to email the email address which I’ve already tried.
I CAN'T GIVE A TRUE RATING OF THE PRODUCT BUT I CERTAINLY CAN OF THEIR CUSTOMER SUPPORT TEAMS BECAUSE THEY LOST MY ACCOUNT AFTER THE 4TH DAY. I PAID TO UPGRADE MY ACCOUNHT TO PREMIUM AND ALSO PAID ANOTHER $49.99 TO PURCHASE 100 TOKENS. SUDDENLY WHEN I NEXT LOGGED ON, BOTH THINGS I PAID EXTRA FOR WERE GONE. THEY HAD ME LISTED AS A NEW ACCOUNT. NO MORE PREMIUM LEVEL, NO MORE TOKENS. I CONTACTED CUSTOMER SERVICE RIGHT AWAY ASKING THEY FIX MY ACCOUNT WITH THE PROPER STATUS AND TOKEN CREDITS. WELL TODAY MAKES TWO WEEKS SINCE I FIRST ASKED FOR HELP AND IT HAS STILL NOT YET BEEN DONE. IT'S A CIRCUS. I DONT HAVE ONE PERSON CONTINUALLY WORKING FOR ME. A DIFFERENT PERSON IS INVOLVED EVERY TIME I GET AN EMAIL. THERE IS NO CONTINUITY OF UNDERSTANDING THE ISSUE AMONG THE STAFF NOR IS THERE ANY SENSE OF URGENCY. TOTALLY FRUSTRATED!!
Feel very ripped off. Asked in very clear terms for an image, got something else. Tried again and again, always very clear and specific. Always wrong. Then "no credits". Either the AI is genuinely bad, or ir is a scam that deliberately gets it wrong to burn through your money. NEVER AGAIN!
Based on 40 verified customer reviews, Candy AI holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 68% of customers gave 4 or 5 stars.