Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
What customers love
Common concerns
Customers mention
helpfull to the older person not to good with tech
Information prompt excellent communication through the app
Capital one - you have been fantastic and actually gave me a break in getting my life back together , I thank you very much. Adrian
Brilliant there when I need really handy for me thank you
I love to having this card, Thank you ☺️
Really amazing
Excellent company
Excellent app. Everything explained well. Top service. Thank you.
Loving my new card it’s so easy to use and set up - the app is perfect for checking details and balance and making payments is quick & easy- I recently had a scam issues and it was sorted and resolved straight away very pleased
Excellent card and customer service !
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.