Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
What customers love
Common concerns
Customers mention
Excellent app. Everything explained well. Top service. Thank you.
Loving my new card it’s so easy to use and set up - the app is perfect for checking details and balance and making payments is quick & easy- I recently had a scam issues and it was sorted and resolved straight away very pleased
Excellent card and customer service !
Capital One UK is rated 4.4 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Great. 85% of customers gave 4 or 5 stars.
Capital One UK has an average rating of 4.4 out of 5 based on 40 customer reviews on ReviewTerminal.
Capital One UK has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.