Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
What customers love
Common concerns
Customers mention
Excellent app. Everything explained well. Top service. Thank you.
Loving my new card it’s so easy to use and set up - the app is perfect for checking details and balance and making payments is quick & easy- I recently had a scam issues and it was sorted and resolved straight away very pleased
Excellent card and customer service !
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.