Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
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Customers mention
Capital One done untold damage to me and zero good. I applied as was told I had "100% acceptance chance" Applied and the did the credit checks etc and told application successful and given a modest limit of £200. They then sent the forms to E Sign and told all done and "your shiny new card will be with you in 7 days"..........Then 4 days later get email saying your application was unsuccessful!!!!! Then to round it off, they register hard searches on your credit file which damages your credit rating. Called customer service who said I need to look at my credit file. I explained that you did the credit check and offered me a contract which I've signed and accepted so its now legally binding.....they couldn't care less and just said you're rejected. Don't believe any promotional material they put out on acceptance rates and don't believe a word they say. Its lies....all they've caused me is damage and not even got a facility with them! Speaking to the FCA this week as a contract was signed and for Me, they've renaged on it.
Been Cap one customers since 1999. Very unhappy with recent service. Last few years have always paid balance off in full. Today, went to make a large phone purchase (9.5k) couldn’t understand why no auth code from Cap One received to my phone but retailer said transaction declined. called Cap One call centre to be told that a replacement card had been sent 4 weeks ago (not received) & no notification received that one was being sent (the card we have is valid until 2028) we went thru ID & it was clear that the lady in very noisy Indian call centre had absolutely no idea what she was doing, after being on the phone for 20 mins she asked if I would hold for 5 or 6 mins but she didn’t know why she wanted me to hold so I said no, call me back. Now access to the App has also been disabled & was unable to call them at 5.30pm because they are closed. (?) Absolutely shocking service - luckily I have other means to pay for the purchase so won’t be using these incompetents again ….they need to make sure staff answering Calls know actually what they are doing - the person I spoke to was totally clueless & has now even made the app unusable. You massively need to up your Game Cap One …over the past 26 years you have made literally £0000’s out of us in interest & treated a pair of previously loyal customers with disdain….very disappointed
Managed to assign me a phone number for a new CC account i've never seen . Therefore cannot register although account opened and lots of spammy emails received. Rang five times to Indian call centre and was flat out lied to each time about a team 'working on changing it'. Just don't bother with these idiots . Useless response by Capital One. I've already tried changing the number . All very well friendly response from someone in PR dept in UK when your call centre is in India and staffed by people who don't care and will lie to get rid of you.
so unhelpful, nothing is easy to find and doesn’t make anything simple. do not use this
Spoke to customer service today regarding my credit card. Calling 0333 is expensive and I have to wait long to be connected to higher department. This was my issue few weeks ago as my card was blocked i phoned customer service where staff advices me to call company Uber to clarify unrecognised transaction. As I got no resolution for this problem i phoned today asking customer service to unblock my care I was transferred to another department where a lady spoke to not helping me to unblock my card stag was so argumentative and I haven’t sort out my issue of unblocking my card. Also the apps was not so friendly user you can chat with certain issues outside the topic they provided you can’t do anything with the apps. In the apps it’s said unblock the card if I do it its directed me to 0333 number and mostly customer service has no card unprofressional
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.