Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
What customers love
Common concerns
Customers mention
The App itself isn't great insofar when you make random payments into your account, after saying pending, usually a day or so, it then says added to your account. However there's then a further delay in updating the correct balance. Also there's limited visual transactions shown in the App. I think they could make improvements to the App.
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.