Capital One UK receives predominantly positive feedback (4.4/5) with customers praising ease of application and credit-building features, but a significant minority report serious issues with customer service quality, application processing failures, and call centre communication.
What customers love
Common concerns
Customers mention
Excellent & Surprisingly Good
My First credit card in the uk, it was very smooth process
Easy access and very good service
Applying for the card was very easy. I received the card within a week and started using it right away. The app was easy to download and easy to use.
Very simple set up of Account and company always keeping you in the loop. Wouldn't hesitate in using again and recommend to friends and family. 5 stars for overall experience
I love capital one Excellent
I’ve only had my card a few weeks now, and since then I’ve had no problems, I’d like to add to my Apple wallet but for some reason can’t!! Other then that a great card for improving your credit rating!!
Excellent service provider
I had a fraud problem with another British Bank in the United Kingdom I moved to Brazil to live,and I have had a Capital One card for sometime but not used it at all.Only as an emergency I have used it and although I have to pay interest as it is a Mastercard Credit Card,but because I have'nt used it Capital One reduced the interest,grateful thanks from me,I WHOLEHEAREDLY RECOMMEND TO EVERYONE CAPITAL ONE NIT JUST IN UK but Worldwide,!!!
The process to apply for a credit card was straightforward. I phoned once for a query and spoke to an adviser who gave me the information I needed. I also like they send reminder emails when a payment will be taken.
Customer tailored, responsive, easy to manage and comprehensive service model that caters for the needs (financial) of customers. I highly recommend anyone to try Capital One and see for themselves the excellent financial services they provide. Bravo!
Did not know what to expect, but so surprised! Love this card and the ease you can use it and pay it back. Ive always hated money, and struggled with credit score at one point, but this card and company are amazing!
Got this for one reason only, it was something to fall back on if I’m short. I always pay in full at the end of each month, so I don’t pay interest. It’s been a life saver! Thanks capital 1 you have certainly sorted me out. A+++
Great experience ! Never believed I could ever have a credit card and I’m over the moon
Excellent knowing I have another way of building my credit using my card
Based on 40 verified customer reviews, Capital One UK holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.