Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
What customers love
Common concerns
Customers mention
My partner and I had such a good time working through the case! I bought it for him as a birthday gift and he loved it. The website was easy to navigate and I liked how you could filter the cases for difficulty level, how much tech would be involved etc. Delivery was quick and the outer envelope was unbranded so when it arrived my partner was none the wiser that it was a gift for him! The case packaging and materials are of a very good quality and the whole case that we did was very well thought out and clever. We will definitely be doing more!
Fabulous to play… I was very unsure when I ordered the game if I would enjoy it but was it was impressive! Strong set up and guides you through and the media interaction with the evidence is excellent. Delivery was very fast. My husband and I are in 60’s and we throughly enjoyed the mental experience of it… bravo to cases and clues !!
Loved this!; something different to do/ enjoy together. Would recommend 👌
Well produced game materials; lots of fun had by all; neither too easy nor too challenging.
Lots of fun and very immersive
Really well put together and very entertaining loved how it was on theme for Christmas too. Will definitely buy more from them
Delivered as promised. Not played yet as purchased as Christmas presents.
Fantastic Easter break entertainment for the family. Well thought out detective games with interactive elements.
Really thought provoking exercise and a worthy alternative to other pastimes.
The material provided and online made the experience very easy to navigate and made for some quality family time
Very fast delivery. Will play this weekend. I can’t wait.
Great fun and so much better than sitting watching tv all evening! Hugely clever with the technology too. 10/10!
Purchased a bulk deal of 5 games. Arrived by post within a few days. Have created a group of fellow detectives that meets monthly to play and socialise. Have so far played 2 of the 5 games and everyone enjoys the challenge
Easy to order, was kept up to date via email every step of the way with details of tracking and delivery Will use again if opportunity arises
Super fast and efficient delivery!
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.