Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
What customers love
Common concerns
Customers mention
Loved you to death, we loved it.
We found it a little easy so may need to pick a more difficult one next time but it was fun to do and it was lovely to have something different to do on a Saturday night in. I'd recommend it.
Very good experience and the item arrived very promptly and of a good standard
well packaged and my wife loved it for mothers day.
Great fun, loved the interactions with tech
Great value for money, very well produced, arrived quickly and really enjoyed completing the task, was a different way to spend a Saturday night!!
Lots of interesting pieces of evidence. This was our 2nd case and it only took us 3 hrs this time.
Always judge a company when something goes wrong! A great company with very good customer service. Replied quickly to a lost package and rectified without hesitation.
Customer service were really helpful before I placed my order, working with me to help me find the best deal and cases to suit the event we were buying for! The website was easy to navigate, find what I wanted and how much itd be. Once the order was placed, it arrived very promptly and was well packaged.
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.