Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
What customers love
Common concerns
Customers mention
Overall a well made set, a large amount of information and clues provided. However hate the use of ai images throughout the kit and websites created for the game. There were also a few pieces of evidence that were very difficult to locate and explain. We may have been missing some sheets of information as even when reading the confidential envelope a lot of the evidence wasn't clear.
AVOID THIS COMPANY..... I placed an order, it never arrived.... They refuse a refund unless I return the item!! How can you return something you never got!??
Great value for money, very well produced, arrived quickly and really enjoyed completing the task, was a different way to spend a Saturday night!!
Lots of interesting pieces of evidence. This was our 2nd case and it only took us 3 hrs this time.
Good fun, not too hard but made you think. Like the interactive QR codes.
Always judge a company when something goes wrong! A great company with very good customer service. Replied quickly to a lost package and rectified without hesitation.
Our item never arrived for valentines and we are still waiting on a refund, no replies from case and clues and having to go through banking to arrange the refund. Terrible customer service, AVOID!!!
Customer service were really helpful before I placed my order, working with me to help me find the best deal and cases to suit the event we were buying for! The website was easy to navigate, find what I wanted and how much itd be. Once the order was placed, it arrived very promptly and was well packaged.
Was really looking forward to gifting this to my husband and completing it on Valentine’s Day. Very frustrating as the website did not work so we could not complete it on the night and had to come back to it. Disappointing!!
I played Kiss of Death with one other player and have bought Dead Famous for future use. It was a really fun way to spend time and met expectations. That said, I wouldn't recommend the Ultimate packages. The Food & Drink pairings were so out of the way that I couldn't find it in time and once I did it was stuff I really could have guessed myself from the brief description. The story walkthroughs don't really add to the experience as they're just someone reading out the instructions while showing the relevant parts of the kit (I'd mistakenly presumed they might be a mini movie at the end bringing the story to life to explain it all to you). Providing the alternative endings seemed entirely useless and a bit confusing. The "cork board" wasn't useful at all and, in fact, a bit confusing. So all in all, I highly recommend the core package but not Ultimate.
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.