Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
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Ordered this for Valentine’s Day and ordered one of the packs twice by accident. When going through the returns process it said to go to the post office and send the item back with your name and the name of the pack being sent back written on paper in the returns box. I did this and apparently they have no received the pack. Misplaced the confirmation receipt of return and still waiting for a reply from the company to confirm they received the item. Very slow and unhelpful customer service would recommend going and using a different company
Was happy to let my last review go after they allegedly refunded me. They took the money out of my account twice. Would not process refund despite the error being with their website. Finally got an email from Katie telling me it has been refunded. I waited no refund arrived so I disputed 1 of 2 payments with my bank. They have refused the dispute! Have sent further evidence to the bank. Company has at least one liar and thief. Maybe more.
We found this game really disappointing. There were multiple plot holes and key witness statements seemed to be missing, which made it difficult to follow the story properly. Some of the handwritten notes sent us down rabbit holes that didn’t lead anywhere or add anything meaningful to the investigation. It felt more confusing than clever. We were also left wondering how we were supposed to interpret certain elements—like the codes in the shopping log—or determine whether witnesses were corroborating each other’s stories, as lots of that information wasnt actually provided. My husband and I are big fans of murder mystery games and have previously used Cryptic Killers, which we’ve always found well thought out, engaging and extremely clever. Unfortunately, this experience didn’t live up to that standard. In the end, the solution felt rushed and underdeveloped, with very little information actually pointing to the real killer. It all felt quite weak and a waste of time, with a particularly disappointing ending. Overall, it felt like a waste of over four hours. We won’t be using Cases and Clues again. ⭐ 1/5
AVOID THIS COMPANY..... I placed an order, it never arrived.... They refuse a refund unless I return the item!! How can you return something you never got!??
Our item never arrived for valentines and we are still waiting on a refund, no replies from case and clues and having to go through banking to arrange the refund. Terrible customer service, AVOID!!!
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.