Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
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Customers mention
The packs are generally enjoyable. I liked the use of QR codes across the evidence; that was a unique feature. A couple of things didn't quite hit the mark for me when compared to other market leaders: - An evidence logging sheet would be useful to manage the volume of evidence, number it, etc, plus ensure all evidence is present. (Aware this can be done online, but would have preferred a hard copy). - The pacing of uncovering the killer felt off; some evidence was extremely subtle whilst other pieces battered you over the head with the answer. The evidence wasn't always tied together as well as it could be either. - The Confidential envelope was probably unnecessary? The rubric within it could have just been written as part of the summary when you get the killer right online. - The timing was way off for the case; it states 1-2hrs but took us 4.5, and much of that time was spent sifting evidence (see point 1). - The corkboard poster was cute but didnt really achieve anything as you can't write on it effectively in pencil or biro. A suspect list on paper would have worked just as well. Otherwise, it was good fun and provided a good breadth of evidence.
Was really looking forward to gifting this to my husband and completing it on Valentine’s Day. Very frustrating as the website did not work so we could not complete it on the night and had to come back to it. Disappointing!!
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.