Cases and Clues delivers engaging, well-produced mystery games that most customers enjoy, but is hampered by inconsistent product quality across cases, significant customer service failures including lost packages and refund delays, and unclear game structure that frustrates experienced players.
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Customers mention
The product was great and provided a really fun evening and afternoon of entertainment for us. However, I didn’t receive an order confirmation email so was left wondering if the order had actually gone through despite an order number being generated on the screen. Contacting the company was confusing with various google forms and unclear emails which I found difficult to navigate. Despite the administrative challenges I would order again as the product was well thought out and we really enjoyed it.
Fun night in The pack arrived in good time. The difficulty level was just right. The only thing that would take it from good to great is clearer instructions about the stages at which we were to open/unlock each set of clues. E.g. different envelopes for stage 1, 2, 3 with the reveal.
Good fun, not too hard but made you think. Like the interactive QR codes.
I played Kiss of Death with one other player and have bought Dead Famous for future use. It was a really fun way to spend time and met expectations. That said, I wouldn't recommend the Ultimate packages. The Food & Drink pairings were so out of the way that I couldn't find it in time and once I did it was stuff I really could have guessed myself from the brief description. The story walkthroughs don't really add to the experience as they're just someone reading out the instructions while showing the relevant parts of the kit (I'd mistakenly presumed they might be a mini movie at the end bringing the story to life to explain it all to you). Providing the alternative endings seemed entirely useless and a bit confusing. The "cork board" wasn't useful at all and, in fact, a bit confusing. So all in all, I highly recommend the core package but not Ultimate.
Based on 40 verified customer reviews, Cases and Clues | Award-winning Immersive Case Files holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.