Celsior Shop has a severely damaged reputation (2.2/5) due to chronic shipping failures, unresponsive customer service, misleading product claims, and restrictive return policies that leave customers financially responsible.
What customers love
Common concerns
Customers mention
I ordered 2 pair of leggings and one had a defect in the seam of the inner upper leg It unraveled a mere 3 weeks and 2 wearing after a substantial wait for the product. The company first said the leggings were past the warranty of one month. They later offered only a 20 percent refund for leggings that are unwearable and then went dead silent on all responses. It’s been at least 2 to 3 weeks. So expensive - which I am ok if the product is good. Defective which seems to be a known issue. The customer service - I can’t give good marks. One moth warranty, which is bad and then make an offer to fixit and ghost the customer when they respond.
These are overpriced and see-through. These offer zero “resistance” whatsoever. I am completely unimpressed.
I am giving a one star rating since I cannot go lower. It has been 4 months since I ordered mine. I have never received them, the tracking update still shows them delayed in Denver, CO. When I reached out to the company, I was told they were still in transit. Two weeks later I emailed again, demanding a refund. I was told no, because the item is still in transit. Now 4 months later, still no product, no refund and the company stopped answering my emails. SAVE YOUR MONEY! I also cannot file a complaint with BBB, as apparently this company is not listed with them.
Ordered on Jan 31st. On Feb 14th, I get notice product was delivered. I did not see any packages on my cameras. I checked with my neighbors and they did not have my package. I contacted Celsior, and was told check with neighbors and look around your house.I let them know I had checked and nothing. I even sent screen shots of all camera activity on day it was received and nothing was delivered. I requested proof of delivery and that was denied. As of today April 16th, I have not received my package. The last email response I received was Feb 17th, and it said that my request for package was forwarded to the logistics team who would get back to me with update. I'm still waiting. 4 pairs of leggings I paid for...0 received.
These are basically one step above a dress tight. The material is very thin and shear. I also found them to be a bit loose, I can’t imagine they’re doing anything.
These are not what they claim. The tops roll, do not stay put at all! They didn't run small, they ran big and I get no "feeling" like they are providing compression... I went the "less expensive" try and bought 3 pairs, have only worn one of them and I would just assume send them back, but the tags and packaging are gone, so I guess I'll wear them when I'm not exercising or yard work.
First off, it took a LONG time to get these. For as popular as these are, they should be well stocked in the US for faster delivery. I watched a lot of testimonial videos watching women struggle to get into these, but they did it. I have circulation issues and cellulite so these sounded like I should try them. The size chart recommended size 4XL for my size. I'm working on losing weight so I ordered 3XL. My waist and hips are 46" and thighs 29". I did like the way they fit when I first put them on. I did NOT need to struggle to get these on and they loosened a little through the day with minimal compression. I will order size 2XL and hope they are everything they claim to be.
I just received my legging. The material is the same as legging I’ own. Nothing special about these,
These are definitely NOT compression leggings. They are comfortable, yes, and the fabric is nice and thick, soft and warm. But that's where it ends. Not a flattering shape if you have a tummy (tummy control? definitely not!) in fact, they tend to create a pooch because of the change between the waistband and front area fabric. I couldn't get a full refund because these arrived while I was away for a month, and they said it had to be returned in 30 days, and had alot of requirements which made it all the more difficult. They only offered me a measly 20% refund. Not happy, will never buy again.
Terrible design for my shape although they were very soft and very comfortable. These are not compression tights. Return policy overly complicated and designed to make you simply get a further 20% discount. I would not recommend buying these leggings.
I love these leggings! My first order I ordered two sizes to get the best size for me and I loved them both. When I got another email to save again, I was so impressed by how they make me feel and how much better my legs look, I ordered two more pairs. I've also gotten so many of my friends to order and try them too and they are having wonderful results. They are a daily staple in my life while I hike, walk my dogs or just a shopping day. Don't delay... try them today!
Extremely satisfied with my purchase from Celsior Shop! Easy to order, great quality and item is as expected. Fantastic customer service team. Needed to contact them & they were speedy replying back to me. I will buy from them again...highly recommend!
I love the leggings I got and customer service is wonderful to talk to I highly recommend this company and their leggings
The advertisement for powercell leggings makes them out to have compression. It does not any more than any regular leggings. Flimsy material. When I complained, they would only offer a 20% refund.
I made my order almost 3 weeks ago and I still don't have it!!! Ridiculous!!! From US to Canada...and not arrived yet! Even from China now the companies shipping faster! Upset!!!!Even can't try it :(
Based on 40 verified customer reviews, Celsior Shop holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 28% of customers gave 4 or 5 stars.