Celsior Shop has a severely damaged reputation (2.2/5) due to chronic shipping failures, unresponsive customer service, misleading product claims, and restrictive return policies that leave customers financially responsible.
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Customers mention
I ordered the wrong size and cannot reach anyone. I sent five emails and attempted to call them. The phone was always busy and I received no response to any attempt to contact them. I rated it one, but if there was anything lower I would rate it at a .25 satisfaction.
These did not fit properly and there was zero compression. 0/10 I would not recommend!
Well the whole experience was a great big disappointment. I trusted them to know their product and to give good advice on which size to purchase. So, I entered my height and weight and it suggested a medium, although i personally know that I usually wear a small. I assumed that perhaps the leggings run small or are tight. After all they are supposed to be some sort of body sculpting or compression. I ordered 3 pairs in the suggested size and threw one more pair in the size I would normally wear figuring that I could give them away to my daughter if they were too small. When they arrived. They were all too big. Even the small was bigger than expected. I reached out to them. In order to switch sizes, I was expected to return them at my expense from Canada to the USA. Yeah, that’s not happening. They offered me a $15.18 discount on a $75.91 USD purchase. Do not buy from this company. Buyer beware.
I bought the bogo deal, a black & grey pair. Within 2 wears the black pair had a hole in the bottom of the butt scrunch feature, the grey pair which I wore almost everyday ripped down the butt scrunch within 10 days of wear. When I messaged the company they did not care, the most that was offered was a percentage off a new pair if I returned the old. They barely felt like more than a regular leggings and the belly band barely has any real hold to it the way you want it to on a compression product. I wouldn't waste your money. I'm about to try Fanka, sweatflex or skinnify where I should have started.
The site that that parcel was delivered which I never received. when I tracked the parcel their site said it was delivered at 3:35 am, who delivers then??? I contacted the customer service and they are terrible too as I never heard back from then. This is a fake company and a scam. I wasted my money however would request others NOT TO!!!!
Buyer beware, these run a lot larger than their sizing chart. I am having to pay for returning them. The return process is difficult.
I received the wrong size products. I wrote and never received an answer or an acknowledgement. The order also arrived late. For me, it was a waste of money and dealing with them left me frustrated.
I ordered 2 pair of leggings and one had a defect in the seam of the inner upper leg It unraveled a mere 3 weeks and 2 wearing after a substantial wait for the product. The company first said the leggings were past the warranty of one month. They later offered only a 20 percent refund for leggings that are unwearable and then went dead silent on all responses. It’s been at least 2 to 3 weeks. So expensive - which I am ok if the product is good. Defective which seems to be a known issue. The customer service - I can’t give good marks. One moth warranty, which is bad and then make an offer to fixit and ghost the customer when they respond.
These are overpriced and see-through. These offer zero “resistance” whatsoever. I am completely unimpressed.
I am giving a one star rating since I cannot go lower. It has been 4 months since I ordered mine. I have never received them, the tracking update still shows them delayed in Denver, CO. When I reached out to the company, I was told they were still in transit. Two weeks later I emailed again, demanding a refund. I was told no, because the item is still in transit. Now 4 months later, still no product, no refund and the company stopped answering my emails. SAVE YOUR MONEY! I also cannot file a complaint with BBB, as apparently this company is not listed with them.
Ordered on Jan 31st. On Feb 14th, I get notice product was delivered. I did not see any packages on my cameras. I checked with my neighbors and they did not have my package. I contacted Celsior, and was told check with neighbors and look around your house.I let them know I had checked and nothing. I even sent screen shots of all camera activity on day it was received and nothing was delivered. I requested proof of delivery and that was denied. As of today April 16th, I have not received my package. The last email response I received was Feb 17th, and it said that my request for package was forwarded to the logistics team who would get back to me with update. I'm still waiting. 4 pairs of leggings I paid for...0 received.
These are basically one step above a dress tight. The material is very thin and shear. I also found them to be a bit loose, I can’t imagine they’re doing anything.
I just received my legging. The material is the same as legging I’ own. Nothing special about these,
These are definitely NOT compression leggings. They are comfortable, yes, and the fabric is nice and thick, soft and warm. But that's where it ends. Not a flattering shape if you have a tummy (tummy control? definitely not!) in fact, they tend to create a pooch because of the change between the waistband and front area fabric. I couldn't get a full refund because these arrived while I was away for a month, and they said it had to be returned in 30 days, and had alot of requirements which made it all the more difficult. They only offered me a measly 20% refund. Not happy, will never buy again.
Terrible design for my shape although they were very soft and very comfortable. These are not compression tights. Return policy overly complicated and designed to make you simply get a further 20% discount. I would not recommend buying these leggings.
Based on 40 verified customer reviews, Celsior Shop holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 28% of customers gave 4 or 5 stars.