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Celsior Shop

celsior-shop.com
2.2

40 reviews

23%
5-star
28%
Positive
60%
1-star
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ReviewTerminal Summary

Celsior Shop has a severely damaged reputation (2.2/5) due to chronic shipping failures, unresponsive customer service, misleading product claims, and restrictive return policies that leave customers financially responsible.

What customers love

  • Responsive and helpful customer service when engaged (some customers report quick resolutions and exchanges without return requirements)
  • Soft, comfortable material and ease of ordering for satisfied customers
  • Product delivers results for specific medical conditions like lymphedema and circulation issues

Common concerns

  • Packages frequently lost, delayed 3+ weeks, or marked delivered but never received; company refuses refunds claiming items still in transit
  • Customer service unresponsive to emails and phone calls; company ghosts customers after making partial refund offers
  • Product does not deliver promised compression; material is thin and see-through, contradicting advertisements
  • Return policy exploitative: customers pay return shipping, receive only 20% refunds despite company errors, and must provide extensive documentation
  • Sizing chart inaccurate; items arrive wrong size, wrong color, or with defects (holes, unraveled seams, stains, missing tags); company claims items past one-month warranty

Customers mention

shipping delays and lost packagesunresponsive customer servicefalse compression claimsreturn shipping costssizing and quality issuespartial refund offers
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Showing 4 2-star reviews
T
Verified
Tracy
24 April 2026

These are thin and see through

These are thin and see through, not comfortable at all. These are just like the ones I got from amazon. Though they were different from all the ads I seen and read through. Not happy with my order at all. Delivery time was 3 weeks which isn’t overly bad with canadapost.

E
Verified
eileendgmail.com
20 April 2026

A lot of work and money

I ordered on March 19 and was sent the wrong size. Because I paid so much money, I wanted the correct size sent to me. In order for me to receive the correct size, I had to ship back the wrong size they sent me at my expense $16+ along with pictures of what they sent me showing the celsior bag, leggings and size. I also needed to send them the Tracking information for the parcel I was sending back - if I did not do as they instructed, I would not get refunded or the correct size sent to me. I did everything as instructed. I continually emailed - sending them all the details, and asking for a tracking number of when they will send me the correct size. 3-4 times I had to tell them the size and color I wanted. Today, I finally received the corrected size and color back in the mail - only 32 days later. I havent tried them on yet because they smell like they came from a tire store. I will wash them and then put them on. Hoping for the best. Since then, March 2026 I have tried on the leggings. They are like any other leggings but thinner and I have not experienced any resistance while wearing them. I will not buy from them again.

K
Verified
Kay Cole
13 April 2026

These are not what they claim

These are not what they claim. The tops roll, do not stay put at all! They didn't run small, they ran big and I get no "feeling" like they are providing compression... I went the "less expensive" try and bought 3 pairs, have only worn one of them and I would just assume send them back, but the tags and packaging are gone, so I guess I'll wear them when I'm not exercising or yard work.

M
Verified
Melissa M
3 April 2026

The advertisement for powercell leggings

The advertisement for powercell leggings makes them out to have compression. It does not any more than any regular leggings. Flimsy material. When I complained, they would only offer a 20% refund.

Celsior Shop — Review Summary

Based on 40 verified customer reviews, Celsior Shop holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 28% of customers gave 4 or 5 stars.

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