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CeX/WeBuy - España

es.webuy.com
3.6

40 reviews

57%
5-star
65%
Positive
30%
1-star
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ReviewTerminal Summary

CeX España receives a 3.6/5 rating reflecting strong product quality and delivery performance, but significant customer service failures in communication and order accuracy that undermine the experience.

What customers love

  • Fast delivery and well-packaged products
  • Good prices and product quality/condition
  • Helpful and friendly in-store staff

Common concerns

  • Unresponsive customer support via email and Facebook messages
  • Wrong items shipped or items not matching description
  • Insufficient product quality checks before shipping (defective units, stick drift, corrupted sectors)

Customers mention

delivery speedcustomer support responseproduct quality controlwrong orderspricing
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Showing 40 reviews
A
Verified
A C
14 March 2026

sin verguenzas

sin verguenzas

M
Verified
MANUEL MARTINEZ GOMEZ
11 March 2026

no me enviaron lo que pedí era un…

no me enviaron lo que pedí era un Amazon Echo 4th Gen (L4S3RE) - Charcoal, C y me enviaron Amazon Echo Dot 5th Gen - Antracita, C pero melo quedo pero me costo mas caro

O
Verified
Oliwia
10 March 2026

I recommend CEX

I recommend CEX. They always have nice stuff. So many choices of good quality equipment and with good prices. Its worth to take a look.

C
Verified
Cyber
7 March 2026

Return half-payed...no good

bought 3 disks, I returned 2 because many sectors were corrupted, but they payed me back only 1 disk. Why? I asked at support, still didn't reply. No good. Edited review: Thank you for your support! All received

Z
Verified
ZOLTAN TOTH
26 February 2026

Absolute recommendable shop

I received a mobile phone which just as described. In a perfect condition just cheaper than as it may find the market. I can just offer this shop for everyone.

I
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IncredibleKat
25 February 2026

Always been a RIGHT ON company

Always been a RIGHT ON company. Tried there web buying and it was RIGHT ON just like the in-store experience. Some companies just get things right - CeX is one of those few and in between companies.

D
Verified
DORIS GIZEM TOKSOZ
10 February 2026

İnstead of sending me mails first…

İnstead of sending me mails first answer my mails!

P
Verified
Paul Randall
9 February 2026

Very easy and professional transaction.

The item was well packaged and arrived exactly on time. No damage.

K
Verified
Karel Aernouts
8 February 2026

Nothing received yet

Nothing received yet. Problem raised with CEX but no response. GLS is letting everyone down First contact received from CEX today 11 February, “we will look into it”…. Not good enough CEX.

A
Verified
Alexis Alanah
27 January 2026

Excelent company

Excelent company! Shipped order fast and well-packed.

M
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Miguel M
27 January 2026

Highly recommend! 6****** 👌

The employees were all amazing. Highly professional and client-driven. Especially Clara, a young woman with green eyes!

D
Verified
Danny An
26 January 2026

Perfect product

Perfect product

C
Verified
customer
23 January 2026

I bought a ps5 which works really well…

I bought a ps5 which works really well but sadly my controller had stick drift which shows that they don’t check if the products as thoroughly as they should but otherwise perfect service very easy to pick up and many payment methods

M
Verified
MARTIN VIDENSKY
21 January 2026

Nice service but product was not…

Nice service but product was not checked as it could not recharge properly

B
Verified
Bruno Torres Boeger
13 January 2026

Solid store

Bought a product, was in good shape and they delivered in time, with all info. Website interface could be better, it's a bit messy.

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CeX/WeBuy - España — Review Summary

Based on 40 verified customer reviews, CeX/WeBuy - España holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.

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