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GoodShopping & Fashion

CeX/WeBuy - España

es.webuy.com
3.6

40 reviews

57%
5-star
65%
Positive
30%
1-star
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ReviewTerminal Summary

CeX España receives a 3.6/5 rating reflecting strong product quality and delivery performance, but significant customer service failures in communication and order accuracy that undermine the experience.

What customers love

  • Fast delivery and well-packaged products
  • Good prices and product quality/condition
  • Helpful and friendly in-store staff

Common concerns

  • Unresponsive customer support via email and Facebook messages
  • Wrong items shipped or items not matching description
  • Insufficient product quality checks before shipping (defective units, stick drift, corrupted sectors)

Customers mention

delivery speedcustomer support responseproduct quality controlwrong orderspricing
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Showing 40 reviews
N
Verified
Nehuen Gonzalez Cappola
7 January 2026

The game is good but didn't arrive in…

The game is good but didn't arrive in time for Christmas.

S
Verified
Samantha Austin-Cooper
3 January 2026

Fast delivery and perfect product

Fast delivery and perfect product. A very happy son! Thankyou

E
Verified
EDGAR FLURY
30 December 2025

super to do bien

super. todo bien

A
Verified
ANGEL PASTOR RODRIGUEZ
30 December 2025

NO HE RECIBIDO EL PEDIDO

Todavía no he recibido el pedido de mi volante Thrustmaster Ferrari F1 Wheel Add-On for (PS4/PS3/XB1/PC). Y ni si quiera se dignan a contestarme en los 2 correos que les he enviado.

R
Verified
ROBERT PHELPS
22 December 2025

You sent me the wrong product

You sent me the wrong product

A
Verified
ANGEL ESPELT
21 December 2025

Apple whatch Ultra 3

Fa quince dies, vaig comprar un rellotge Apple Ultra 3. Qualificació A. De moment, va perfecte.

F
Verified
FAISAL CHEEMA
16 December 2025

Very late

Very late , too much late

L
Verified
LUIS SAENZ
15 December 2025

Excellent condition and service!!!

Excellent condition and service!!!

T
Verified
Toni El Pirata
14 December 2025

Todo 👌.....

Todo 👌.....

M
Verified
MICHAEL
11 December 2025

Received a Blue-ray instead of DVD that…

Received a Blue-ray instead of DVD that was ordered. Also one of the DVD's didn't work. No response from their support either. First order and definitely the last order. Update: Even after the response below here I have heard nothing back from them. Staying at 1 star. Very poor.

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CeX/WeBuy - España — Review Summary

Based on 40 verified customer reviews, CeX/WeBuy - España holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.

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