ChannelReply delivers strong multi-marketplace integration with exceptional customer support, though one user experienced significant setup issues with Amazon-Zendesk connectivity.
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ChannelReply has been a game-changer for managing customer messages across multiple platforms. It’s incredibly easy to integrate with Amazon, eBay, Walmart, Mirakl, and Shopify, making it so much easier to keep track of everything in one place. I've interacted with Mustafa a few times, and he’s always been incredibly helpful and efficient. This tool has saved me so much time, and I highly recommend it to any seller looking to improve customer communication!
Works like Magic Displays all relevant info in the side panel + lets you performs actions within your helpdesk.
Good seamless integration
Very good Customer support team beside a perfect APP.
ChannelReply focuses on solving what Customer Service teams really need within their existing tech stack to provide service across marketplaces. The integrations across marketplace APIs, and message deliverability to the end customer is reliable.
We had a question about the settings of the Channelreply app in Freshdesk. The customer service provided us with quick and good help. The problem was immediately solved. Great service!
A great product, well supported and documentation is easily accessible. I have used Channelreply for more than five years across multiple businesses and I have no problem recommending them to anyone.
Great service and very accommodating team. We have used for many years and it has proved very useful in managing customer service engagement on multiple platforms.
Been using channelreply for a few years now, was quick and easy to configure, and our customer support team are hugely grateful that they can handle almost everything in zendesk.
This makes our life much easier. Thanks guys
We've been using this along with Freshdesk for a few months now and it's greatly simplified the process of handling customer support. Since we're a multichannel seller we'd been looking for a way to route all inquires to a single service so we don't have to constantly check our CS email, eBay, Facebook, and Twitter. ChannelReply has worked great at filling out the missing functionality in Freshdesk and it's been a huge time saver having eBay messages in a threaded format so our reps can easily see the customer's previous replies as well as our responses. Helps to prevent scenarios where one rep tells a customer one thing and a different rep later contradicts them.
We've been using the Amazon integration for over two years now and are very satisfied. All of the triggers and custom fields works great. They even helped me configure it all via a video call and I worked directly with their support agents (Dietke I believe) to get things humming nicely. Most recently we connected Walmart and eBay. Waiting on the NewEgg integration as is much needed. Thanks team!
Would not recommend this company. Misleading as the software portrayed as plug and play between Amazon and Zendesk. We were pointing out issues to Tech Support they were unaware of. She were short staff, it's not my job to help build their software tool to perform properly Took more than 6 weeks with multiple extensions of the free 14 days to get it right. I only stay on the project becaused i was embarrassed that i told the company it would work. Don't use, amateur hour
Usefull for amazon platform, very professional and fast support
We just started using it with Freshdesk software, and their service is great! love the way they work and respond to the questions very helpful. So far really pleased and happy with the purchase.
Based on 20 verified customer reviews, Channelreply holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.