Channelreply Reviews: 20 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

ChannelReply delivers strong multi-marketplace integration with exceptional customer support, though one user experienced significant setup issues with Amazon-Zendesk connectivity.

What customers love

Seamless integration across multiple marketplaces (Amazon, eBay, Walmart, Shopify) into single helpdesk
Responsive and helpful customer support team offering hands-on setup assistance and video call configuration
Significant time savings by centralizing customer messages and enabling team-wide visibility to prevent service inconsistencies

Common concerns

Setup and integration issues between Amazon and Zendesk took 6+ weeks to resolve with inadequate technical support

Customers mention

multi-channel integrationAmazon eBay integrationZendesk Freshdesk compatibilitycustomer support teamcentralized messaging

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Showing 1 1-star review

Verified

Premiere Creative

26 January 2022

Would not recommend this company

Would not recommend this company. Misleading as the software portrayed as plug and play between Amazon and Zendesk. We were pointing out issues to Tech Support they were unaware of. She were short staff, it's not my job to help build their software tool to perform properly Took more than 6 weeks with multiple extensions of the free 14 days to get it right. I only stay on the project becaused i was embarrassed that i told the company it would work. Don't use, amateur hour

Frequently asked questions about Channelreply

Is Channelreply trustworthy?

Channelreply is rated 4.8 out of 5 from 20 verified customer reviews on ReviewTerminal — rated Excellent. 95% of customers gave 4 or 5 stars.

What is Channelreply's rating?

Channelreply has an average rating of 4.8 out of 5 based on 20 customer reviews on ReviewTerminal.

How many reviews does Channelreply have?

Channelreply has 20 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Channelreply — Review Summary

Based on 20 verified customer reviews, Channelreply holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

Channelreply Reviews