Ciao Italy Tours delivers exceptional service with meticulous planning and execution, earning a perfect 5.0/5 rating across 40+ reviews, though one customer experienced itinerary inconsistencies and guide disengagement.
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Every tour guide was amazing. They were attentive, patient, and extremely knowledgeable. They were engaging and fun and involved everyone in the tour, noticing and catering to each persons interests. They were the best tour guides we could have asked for. We had Eduardo and Olympia for the Rome Golf Cart Tour and the Vatican, Andrea for the Florence walking tour, and Stefan for Venice
The entire team at Ciao has a wealth of knowledge and experience. I came to them with a rough draft of what I wanted. They took my ideas and created a fabulous trip for some very off-the-beaten path towns. They helped with hotels, city to city car services, sightseeing and even holiday dining arrangements. It turned into a flawless experience from planning to traveling. Not my first experience with Ciao and certainly not my last. A++
As a Travel Agent, I found working with Ciao Italy and Sindi to be such a pleasure! They were able to provide me with quality hotels and tours I had wanted to provide for my clients needs. The process of selection was quick and attentive and the documents easy for my clients to understand and navigate. In the end, my clients were absolutely thrilled with the entire vacation experience from start to finish. Pixie Lynne Marie
The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails/calls. Tour guides and transfer escorts/drivers in Italy were excellent and very considerate of my group of older travelers. Without hesitation, I would highly recommend this company!
Our honeymoon to Italy was absolutely unforgettable! We visited Rome, Ischia, and Sorrento, and loved every single part of the trip. Each destination had its own perfect parts, from the incredible history and energy of Rome, to the relaxing beauty of Ischia, and the breathtaking views and romance of Sorrento. Every detail was perfectly planned. All of the car services were flawless, always on time, professional, and comfortable. Our tour guides were knowledgeable, friendly, and passionate, which made exploring each place even more special. We truly wouldn’t have changed a single thing about this trip. It was the perfect mix of adventure, relaxation, and romance, it was everything we dreamed our honeymoon would be.
They gave us everything we asked for and more! Every hotel, every excursion, all drivers, tour guides and boat Captain were all wonderful. Our Amalfi Coast trip exceeded our expectations!!!! The travel agent even called us and changed an excursion to a different day due to bad weather. I would highly recommend Ciao Italy tours!
I am a travel advisor and was introduced to CIAO ITALY TOURS a couple of years and I love that they only focus on Italy . Guido ,Renee, Tina, and Sindi are always there for you with any questions you may have about the itineraries. My clients rave about the tours and the hotels and location . Ciao Italy Tours. Very professional, kind ,personal. They know how to do Italy
seamless transfers and excellent guides made for vacation without stress
As a travel advisor, I have many options from which to choose for my clients' trips to Italy. I changed all of my Italy reservations to Ciao Italy as I trust them completely with my clients' bookings. They have gone above and beyond for me, and they have made me look like a rockstar to my clients.
From start to finish, everything went smoothly. Drivers were prompt, personable and excellent drivers. Guides were delightful and knowledgeable. Hotels were well chosen. Our stay in Bellagio was perfect in every way. I cannot think of anything that could have been better other than to have made our stay longer.
Booked with Ciao Italy Tours hoping for a smooth trip, but the itinerary drifted, the guide seemed bored, and hotels weren’t as nice as photos suggested. Delightful intention, disappointing execution.
Great execution. We had a great time in Como.
Tour guides were lovely & full of knowledge. Everythg went so smoothly. Thank u for a wonderful trip.
Ciao Italy Tours for the WIN ... again!! I absolutely love working with this company - quality product, responsive, and truly the best people. They make me look like a star to my clients and their support while clients are on tour is the cherry on top!
#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call, no apologies. We were just about to call cabs to get us to airport. We arrived with no time to stop at Vat tax booth and my daughters had spent over $3000. #3 the organization and patience of our travel planner Trish Martin. #4 Our special events -the trip to Cinqueterra, our cooking class in Florence, our gondola ride in Venice, Pompeii guide
Based on 40 verified customer reviews, Ciao Italy Tours holds an average rating of 5.0 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.