Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.
What customers love
Common concerns
Customers mention
Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged well .I need to order another and I can relax knowing they will be good quality beautiful dresses
My purchase arrived in reasonable time. It fits very well. I feel that it is of a good quality and wore really well.
Beautiful dress excellent quality the only thing I was disappointed with was the packaging for such an expensive dress I thought it would of came in a box not shoved in a plastic bag
I had a few problems with the processing of my order but when I got in contact I had great customer service, really lovely to talk to Vivi. I adore my item and is in great quality! Happy all my bridesmaids will be ordering from this site! Thank you very much
The out arruved was as it appeared online. This company added the personal touch. (Making it easier to be in contact as I was concerned a wedding outfit wouldnt arrive on time). Overall an excellent experience.
Amazing, just as I ordered, sizing and everything as expected, worked perfectly for what we needed
The outfit is lovely. Good fit, and reasonable delivery time
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend them.
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia and received a beautiful, perfectly fitting ball gown within a week. Fits perfect and looks stunning. The price is amazing and I've told all my friends about them. Certainly be using them again.
Very efficient got here weeks before deadline and looked just like the picture also found there size chart very helpful
Excellent service. Beautiful dress. Exactly what I hoped for.
Beautiful dresses, made to order and they are perfect. Lovely quality and well worth the money
Beautiful dress, Beautiful fabric, my bridesmaids look stunning in the dresses
Fast delivery, great communication and dresses as ordered at a very reasonable price! Would definately recommend/use again!
I still haven’t received this and it’s for a wedding this Saturday I’m very disappointed and require a refund please
Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.