Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.
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AVOID AT ALL COSTS! Even you spot you dream wedding dress or bridesmaid dress DO NOT buy! I have tried to arrange a refund of 90% and pay for p&p but they are now saying p&p will cost me more and I’ll have to pay for custom charges as their warehouse is now in China but this isn’t stated on their website. I have been offered a 50% refund but trying to get this processed is proving to be very difficult as they keep saying the refund keeps failing! Don’t know when I’ll receive a refund or whether I even will.
Refund & returns policy a scam. DO NOT USE THIS ONLINE COMPANY UNLESS YOU ARE 100% SURE OF SIZES!! They assure you that they will refund 90% of your money, however, I have just been offered 25%!! I will be reporting to ombudsman/ consumer rights. Appalling service.
I wish I'd listened to the other reviews! I honestly thought I wouldn't be returning so the problems with returning wouldn't apply (I planned to just get it altered if it didn't fit right). I've been sent a different dress to the one in the images and description. They are saying the slits in the sleeve just can't be seen in the images because of the angle, there is also no mention of this in the description. I specifically bought a long sleeve dress so that my arms were covered. I had to buy a new dress, I cannot wear the one they sent. They are refusing to let me return it. I am astonished at such awful customer service. I WANT A REFUND. I'll take the 90%, I'm not bothered. But, I want a reply to my email, and I want a refund. This level of service is unacceptable and unlawful.
I purchased dresses for use as bridemaid dresses and they were unwearable. The heavily molded, very large cups (much larger that than then listed measurements) are sewn into the waist band. I requested a return and refund, and was met by several emails denying that request. The company also repeatedly asked me to take a small percentage refund and resell the dresses locally - again, they are unwearable by someone with a human female anatomy. This company is borderline a scam, and certainly does not produce quality clothing or treat its customers well. Unfortunately, I have been left with little choice but to go through the credit card dispute process instead.
Amazing, just as I ordered, sizing and everything as expected, worked perfectly for what we needed
perfect colour and fit
Dress wasn’t the size as advertised and could not get an address to return it
i tried to return an item that was not right and got no response
The outfit is lovely. Good fit, and reasonable delivery time
Asked about delivery time before I ordered was guaranteed if o paid for special postage it would arrive in time for prom but wasn’t even sent from them until day before it was needed from china to England took over a month then they didn’t want to refund after numerous emails I got half back even though I had had to buy another dress already
Everything arrived on time
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend them.
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia and received a beautiful, perfectly fitting ball gown within a week. Fits perfect and looks stunning. The price is amazing and I've told all my friends about them. Certainly be using them again.
Very efficient got here weeks before deadline and looked just like the picture also found there size chart very helpful
Excellent service. Beautiful dress. Exactly what I hoped for.
Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.