Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.
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Common concerns
Customers mention
Returning dresses/getting a refund from Cicinia is a nightmare. Do not trust their policy as it is clearly a scam. I ordered a bridesmaid dress in two different sizes and was going to send one back - according to their policy this would mean getting a 90% refund and I'd have to pay for the returns, which I was willing to do. However, when I emailed the website to arrange the return, they offered a 25% refund and for me to keep both dresses. They also mentioned how I would need to pay to ship it back to China, even though they shipped from the UK! I refused this and was then offered a 55% refund and to keep both dresses, which I've begrudgingly done, as I will then sell the other dress elsewhere to get some money back. Clearly a scam!
Beautiful dresses, made to order and they are perfect. Lovely quality and well worth the money
The dresses are good quality. But that is where the positive notes start and end. This company are con artists! First you have to pay nearly £50 for delivery and then they scam you with the returns. Their return policy says 90% refund as long as you return in 14days. But what they fail to mention is that you have to ship them to China so will pay easily £100 shipping to get them back to them and that it will take longer than 14 days so will be outside of their returns policy. Even though they did not send the dresses from China originally! This is a professional con as backs you into a corner of keeping the dresses to avoid the shipping costs (which they even try to advice you to do when you email asking to return dresses!) so that their sales look better! Not to mention that their original returns policy of 90% is illegal anyways as it goes against UK consumer law that states a UK consumer has the right to a100% refund including original standard delivery costs. Even if you tell them this multiple times in email they will continue to refuse to comply. I am having to raise a payment dispute with my credit card company and have a filed a complaint to Citizens Advice Ombudsmen who are looking into this company's fraudulent and illegal trading. Do not use this company! Report them to trading standards and get them shut down!
Beautiful dress, Beautiful fabric, my bridesmaids look stunning in the dresses
Returns policy very misleading
Fast delivery, great communication and dresses as ordered at a very reasonable price! Would definately recommend/use again!
Beautiful design and colour. Unfortunately the four year old’s dress side seam split the first time she tried it on. The fit was fine it was the stitching that came apart so I had to repair it before the wedding. In fairness I didn’t contact them because I didn’t believe they would be able to do anything about it in time.
The return policy is not good. The quality was poor for £145. Try to return offered £30 !!!!!! Finally got £80. Don't buy.
I still haven’t received this and it’s for a wedding this Saturday I’m very disappointed and require a refund please
I really like the dress, my daughter said it was very good on me and worth the price.
Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.