Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.
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Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged well .I need to order another and I can relax knowing they will be good quality beautiful dresses
This is likely a dropshipping website. They advertise “made to order” but I think it’s for show. The dress I received was nothing like the picture. It was covered in tacky green sequins instead of delicate lilac beads. The dress had one of those cheap built in padded bras, which you can see through the fabric on the body of the dress. The quality is extremely poor. I have not heard anything after requesting a return and refund. DO NOT BUY FROM HERE
Order came scrunched in a cheap plastic bag, will need to have it dry cleaned to get creases out. Back stitching under zip all puckered. Just not worth the money. Offered me 10% refund. Had better quality items delivered from Romans and Shein!
Bad Company . Buy from them if you want to loose your money!
A week ago I reviewed this company regarding their failure to acknowledge my returns request. I have sent them 4 further emails detailing my intention to exercise my rights under consumer remote trading laws.Cicinia offered me a 40% refund without returning the outfit(it doesn’t fit,so I don’t want it). I haven’t excepted this ridiculous offer. They have now offered a 55% refund without returning the clothes. Again this is not the law. I have been given the details of where to return the clothes to in China. I bought the clothes from Cicinia UK site, I should be able to return them to a UK depot for the company to return. Included in my return instructions are the list of costs associated with making a return. Starting with a £20 shipping fee, there is also an undisclosed amount for a “rush fee” and an undisclosed amount for a “restocking fee”. I have a feeling that I am not going to see any refund, and I am going to be left with an outfit made up of 3 varying sized separates. I wish I had read the unbiased reviews before I ordered from this company. I honestly recommend you don’t buy from them.
The dress I ordered looked pale green and was described as mist but when it arrived it looked like a dirty white. Worst still, the quality is shockingly bad. The material was plasticky; really cheap looking. It cost £141 but really I would not pay £4 for it. I wish I could give minus stars for this review. Do not buy from this company. They do not answer emails re refunds and have very shoddy goods.
I ordered up a dress from this company. However, sadly it did not suit me. I tried at length to return the dress but only after escalating to a PayPal dispute did the Company give me a return address. I paid £151 for the dress they offered me £100. Beware if you order from this company and wish to return the refund is far less than you would get from any other Company. In order to get some cash back after returning I accepted this offer. The dress cost me £26 to return to China so I pretty much lost half of what I paid. Buyer beware with this knowledge.
I bought what looked like a beautiful dress from these when it came it was cheap, tacky, thin and see-through. Was not the beautiful dress from the pitch at all when I contacted customer service as you have to do when you need to get a return they offered me 10% refund and keep the address when I declined this and ask for the address to return the items too they’ve completely ignored every email I’ve sent. I’ve not had one reply and I must’ve sent about 10 emails to them. I paid £145 for this dress and it’s worth nothing but the bin absolutely gutted. Do not use these especially if your kids prom dresses they’re cheap fancy dress quality if that
UPDATE (24 Jan 2026): Cicinia have replied publicly on Trustpilot asking for my details. However they still have not replied to my email. My order number is ZJCN2245307UK. I am still awaiting the return address and written confirmation that a full refund to the original payment method will be issued once the item is returned, with no deductions other than those stated in their returns policy. Please provide the return address promptly so this can be resolved without further delay. I will update this review again once the refund has been completed. I purchased a dress for my mum to wear at my wedding. When it arrived, the quality and finish were poor and it looked nothing like the standard shown on the website photos, which is why we requested a refund. Instead of a straightforward return/refund in line with their policy, they offered: 1. £20 refund if we kept the dress, or 2. a £90 voucher to use in their store. They later offered to refund only 55% of the dress cost as “compensation” if we agreed to keep the dress and alter it locally. When I explained that if they did not comply with their policy I would have to raise a complaint/chargeback with my card provider, they responded: “If the credit card dispute continues on this basis, we will file a complaint with the bank.” I found this unprofessional and intimidating. After raising concerns further, they ignored our last message entirely, leaving us out of pocket without a resolution. We have written correspondence and screenshots to support everything stated above. UPDATE (25 Jan 2026): I have already provided the order number (ZJCN2245307UK) publicly on Trustpilot and previously via email. I am still awaiting the return address and confirmation of the full refund to the original payment method.
Delivery took a long time . Dress had pads added to the bust which made it a poor fit . Couldn’t return the dress without a big financial loss .
One of the dresses that was made to order had a massive round mark on the front of the dress. No time to waste as I needed the dress urgently I had to travel and purchase another one from a shop. Very disappointed. Hope no one else ever has this experience
My purchase arrived in reasonable time. It fits very well. I feel that it is of a good quality and wore really well.
Beautiful dress excellent quality the only thing I was disappointed with was the packaging for such an expensive dress I thought it would of came in a box not shoved in a plastic bag
I had a few problems with the processing of my order but when I got in contact I had great customer service, really lovely to talk to Vivi. I adore my item and is in great quality! Happy all my bridesmaids will be ordering from this site! Thank you very much
The out arruved was as it appeared online. This company added the personal touch. (Making it easier to be in contact as I was concerned a wedding outfit wouldnt arrive on time). Overall an excellent experience.
Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.