Cicinia Reviews: 40 Verified Reviews (2.8/5)

ReviewTerminal SummaryBased on recent reviews

Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.

What customers love

Well-made dresses when items match product photos and arrive in good condition
Fast shipping and good communication for orders that proceed smoothly
Custom sizing accommodations for non-standard measurements

Common concerns

Returns and refund policy is misleading and non-compliant with UK consumer law; customers offered 10-55% refunds instead of advertised 90%, with mandatory expensive shipping to China despite UK-based ordering
Product quality and appearance significantly mismatches online photos; wrong colors, cheap materials, poor stitching, unwanted added details like sequins instead of beads, and see-through fabrics
Unresponsive customer service that ignores return requests and emails; company avoids issuing refunds and uses refund-bartering tactics to wear down customers

Customers mention

returns policyrefund disputesproduct mismatchquality issuescustomer serviceshipping to China

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Showing 1 2-star review

Verified

Matt Stone

1 August 2025

i tried to return an item that was not…

i tried to return an item that was not right and got no response

Frequently asked questions about Cicinia

Is Cicinia trustworthy?

Cicinia is rated 2.8 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Poor. 45% of customers gave 4 or 5 stars.

What is Cicinia's rating?

Cicinia has an average rating of 2.8 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Cicinia have?

Cicinia has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Cicinia — Review Summary

Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.

Cicinia Reviews