Cicinia

What customers love

• Well-made dresses when items match product photos and arrive in good condition
• Fast shipping and good communication for orders that proceed smoothly
• Custom sizing accommodations for non-standard measurements

Common concerns

• Returns and refund policy is misleading and non-compliant with UK consumer law; customers offered 10-55% refunds instead of advertised 90%, with mandatory expensive shipping to China despite UK-based ordering
• Product quality and appearance significantly mismatches online photos; wrong colors, cheap materials, poor stitching, unwanted added details like sequins instead of beads, and see-through fabrics
• Unresponsive customer service that ignores return requests and emails; company avoids issuing refunds and uses refund-bartering tactics to wear down customers