Cicinia Reviews: 40 Verified Reviews (2.8/5)

ReviewTerminal SummaryBased on recent reviews

Cicinia has a deeply problematic 2.8/5 rating driven by systematic issues with product quality mismatches, deceptive returns policies, and poor customer service, despite occasional satisfied customers who receive items as advertised.

What customers love

Well-made dresses when items match product photos and arrive in good condition
Fast shipping and good communication for orders that proceed smoothly
Custom sizing accommodations for non-standard measurements

Common concerns

Returns and refund policy is misleading and non-compliant with UK consumer law; customers offered 10-55% refunds instead of advertised 90%, with mandatory expensive shipping to China despite UK-based ordering
Product quality and appearance significantly mismatches online photos; wrong colors, cheap materials, poor stitching, unwanted added details like sequins instead of beads, and see-through fabrics
Unresponsive customer service that ignores return requests and emails; company avoids issuing refunds and uses refund-bartering tactics to wear down customers

Customers mention

returns policyrefund disputesproduct mismatchquality issuescustomer serviceshipping to China

Filter:

Sort:

Showing 1 3-star review

Verified

Val Smith

23 May 2025

Beautiful design and colour but…

Beautiful design and colour. Unfortunately the four year old’s dress side seam split the first time she tried it on. The fit was fine it was the stitching that came apart so I had to repair it before the wedding. In fairness I didn’t contact them because I didn’t believe they would be able to do anything about it in time.

Frequently asked questions about Cicinia

Is Cicinia trustworthy?

Cicinia is rated 2.8 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Poor. 45% of customers gave 4 or 5 stars.

What is Cicinia's rating?

Cicinia has an average rating of 2.8 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Cicinia have?

Cicinia has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Cicinia — Review Summary

Based on 40 verified customer reviews, Cicinia holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.

Cicinia Reviews