Classic Industries excels at product selection, inventory availability, and shipping speed, earning a 4.1/5 rating, but suffers from recurring quality control issues with parts fit and occasional fulfillment errors that frustrate long-term customers.
What customers love
Common concerns
Customers mention
Shipping way to expensive!
Dash pad MADE IN USA, for my 1970 Camaro Pn.3973032B, 3/8 of a in. to short.
I installed my 4 door planes and there some inprofection in the quality of the door panels. One of front door panel is smaller then the original one. One panel has a pissed spot that is pressed on the vinyl. There is metal pushing out on one of the rear panels. Not happy with the quality of the door panels of my 1963 inpapla 4 door. It was not worth the cost to buy these new panels. Very disappointed! I have pictures to show the panels.
I bought 69 Impala gas tank, they sold me 39in straps that need to be 45in and they don't even carry those. Returns are impossible and a pain. Not happy with the service provided.
I did not get the part I ordered. I ordered a 57 Pontiac Sending you with a 516 Line. What I got was a 58 Chevy sending unit with a 38 line. When I called to report that I did not get the right part number they sent me over to the online person that handles that Part of the business. I don't remember her name but she was one of the most rudest argumentative people that I've ever dealt with and she needs to be fired or sent to some kind of a school for customer service training. I kept telling her that I'd order send a unit for a 57 Pontiac that was different from what I got and she said no you got what you ordered I said no I didn't and even it is not the right part number. The part you sent looked good and for that I'd give you a couple of stars but for customer service I'd probably rate you a negative 5 stars if it was possible.
Well first off I had to call 2 times to get my package as label was not readable. When package came it was wrong. Then as the right one was being shipped I had to call 2 times again as package was shipping I don’t know what’s going on there. I was told I wouldn’t have to pay ups import fees as I already did for the first shipment that was wrong. Now I get an import charge. I had to call again and I get no call back from resolution team to fix this. The person on the phone couldn’t fix it and asked me to return it that is horrible. Not once has classic industries made this right and expedite this package or offer any compensation for there incompetence.
Based on 40 verified customer reviews, Classic Industries holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 73% of customers gave 4 or 5 stars.