Collctiv excels at ease-of-use and group collection functionality with strong customer support, but faces persistent complaints about unclear fees, slow withdrawals, and cumbersome ID verification that frustrate a meaningful minority of users.
What customers love
Common concerns
Customers mention
Easy to use, easy to collect money from a group without having to share your personal/bank details
Very un user-friendly interface. Not intuitive at all. All I wanted to do was send £5 to another person‘s account, not happy.
I expected complications but was pleasantly surprised. It proved very straightforward and made a collection for a retirement present from people over a very large company very easy. Will definitely use again
It was not clear that I was being charged a fee as the selection was already made on the page. I did not need to it to be today that was preselected by yourselves. In the interest of being transparent you should have made this very clear as I would have selected 2-3 working days. Perhaps remove the preselection and then people have to decide. I will not be using this again and will not be recommending as you add in hidden charges.
So far it’s been great I have no complaints and it seems very simple and easy to use which has been fab
It was very complicated at the beginning for the ID check , but at they end all when well
They have made this whole collecting money thing very simple to be fair. Kudos to Collectiv. Easier than PP for sure.
Very easy and convenient app to use. Super useful when doing group collections, especially where you don't want to give out your personal bank details. Would recommend.
I inadvertedly ended up adding a £5 tip off a £40 payment! Read the small print! Very sneaky IMO
Trying to deactivate account after rude message saying i will be billed soon if pot is empty??? No option to deactivate page not working!
Great service
Easy to use and set up Trustworthy Safe and secure Can add messages for the recipient etc Love that it is free! I have recommended it to my friends The only minor reason I didn’t give 5 stars is because they ask for too many personal information when withdrawing the money. Not sure why they need things like passport/driving licences and utility bills to be uploaded for simple withdrawal. Other than that, they are excellent!
Collctiv is so easy to use! It’s an amazing app and one that I will use over and over. Their customer service is top notch too!!
Very easy to set up, use and then access the money. However, the big downside was the 'hidden' charges. People paying in had to be very careful not to agree to pay part of the total to Collectiv. I used to organise a youth club bowling trip. The lack of clarity meant that although parents paid Collectiv the full cost of the ticket price, we as the youth club did not get the full amount to pay the bowling alley. This needs changing please.
1st time using the app. Very easy to use. Will be using again in the future.
Based on 40 verified customer reviews, Collctiv holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.