Collctiv excels at ease-of-use and group collection functionality with strong customer support, but faces persistent complaints about unclear fees, slow withdrawals, and cumbersome ID verification that frustrate a meaningful minority of users.
What customers love
Common concerns
Customers mention
This is a wonderful resource for small groups collecting on an informal basis. Each time we meet the virtual pot is passed around to save up for things like our annual Zoom subscription. Collctiv makes it so very easy to both donate and withdraw funds. Our participants find it straightforward and safe to donate and our funds are held securely. They also appreciate the option to remain anonymous. By far the best platform of all the ones I researched for our purposes
Charges to withdraw to bank account which I was not expecting having used this service several times previously
Would have given 0 if I could. Spent more than 3 hours in a number if occasions to deposit the collected money to my account but the identification process is buggy. My money is still there since July. You can guess their business model.
It felt as though collectiv was trying to scam me and the people adding to the collection at every step! Adding on donations and charging me to withdraw the cash immediately. I've had to take money out of my own personal account to cover the gifts for my children's teachers because I couldn't withdraw the money in time. I would never use this service again.
Really user friendly app. Great if you arranging multiple gifts at the same time.
Collctiv is a really handy app for group payments. It makes collecting money for gifts, events, or trips quick and stress-free, without awkward reminders. Setting up a collection takes minutes, payments are easy for everyone, and everything stays clearly organised in one place. Simple, convenient, and perfect for group plans.
Downloaded this a while ago for my Girls Football team to fundraise on. So easy to use and even easier for other people to donate. Simple click of a button, Apple Pay, Google Pay and card options. Makes my life easier as I know who has donated how much and when I used this for my raffle I had contact emails for everyone. Customer service is also exceptional. Withdrawal didn’t process but after they emailed me, it was a simple fix as I put the wrong bank details in. Day later and a follow up email from them confirming the withdrawal has been successful.
A very simple-to-use app that is clear for both admins and contributors
I used Collctiv to collect contributions from our work team for our Christmas lunch, thinking I would Iike to avoid using my personal account. Unfortunately, I ran into major issues. I discovered that I cannot pay the restaurant directly from the Collctiv pot—I have to withdraw the money into my private account, which defeats the purpose of using Collctiv in the first place. To withdraw, I needed to complete ID verification. Despite providing all requested personal documents (drivers license, passport), videos, etc. and following the process multiple times, the verification keeps failing, and support keeps asking me to repeat it. Because of this, I cannot pay the restaurant, and Collctiv is effectively holding the team’s funds. This has caused unnecessary stress, waste of time and frustration. Based on my experience, I cannot recommend Collctiv. It has been a complete hassle and extremely disappointing.
So easy and quick response when I needed help!:) definitely recommend
Based on 40 verified customer reviews, Collctiv holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.