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Collctiv

collctiv.com
4.0

40 reviews

65%
5-star
73%
Positive
20%
1-star
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ReviewTerminal Summary

Collctiv excels at ease-of-use and group collection functionality with strong customer support, but faces persistent complaints about unclear fees, slow withdrawals, and cumbersome ID verification that frustrate a meaningful minority of users.

What customers love

  • Simple, intuitive interface for creating and sharing collection links without exposing personal bank details
  • Responsive and helpful customer support team
  • Flexible payment options (Google Pay, Apple Pay, card) and ability to add personalized messages

Common concerns

  • Hidden or unclear fee structures, particularly optional charges that appear pre-selected at checkout, catching users off guard
  • ID verification process is time-consuming, buggy, and poorly explained; funds can be locked for extended periods
  • Withdrawal fees (£2.50-£5) and slow processing times (48 hours) disappoint users expecting immediate access to collected money

Customers mention

ease of usegroup collectionswithdrawal feesID verificationcustomer supporttransparency
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Showing 1 2-star review
D
Verified
dan delor
1 May 2026

Works well enough but charged a huge fee!

Works well enough but charged a fee of £5 on a £30 pound gift which in my book is way to much - felt stung and would not choose them myself.

Collctiv — Review Summary

Based on 40 verified customer reviews, Collctiv holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.

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