Collctiv excels at ease-of-use and group collection functionality with strong customer support, but faces persistent complaints about unclear fees, slow withdrawals, and cumbersome ID verification that frustrate a meaningful minority of users.
What customers love
Common concerns
Customers mention
Very un user-friendly interface. Not intuitive at all. All I wanted to do was send £5 to another person‘s account, not happy.
Very easy to set up, use and then access the money. However, the big downside was the 'hidden' charges. People paying in had to be very careful not to agree to pay part of the total to Collectiv. I used to organise a youth club bowling trip. The lack of clarity meant that although parents paid Collectiv the full cost of the ticket price, we as the youth club did not get the full amount to pay the bowling alley. This needs changing please.
Based on 40 verified customer reviews, Collctiv holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.