Complex Reviews: 40 Verified Reviews (2.3/5)

ReviewTerminal SummaryBased on recent reviews

Complex has a severely damaged reputation with a 2.3/5 rating, marked by systemic failures in order fulfillment, shipping delays exceeding months, refusal to process refunds or returns, and poor quality control—despite occasional positive experiences with product quality and fast delivery for orders that do arrive.

What customers love

Product quality when received—soft leather, good stitching, vivid colors, and comfortable fits
Fast shipping and quick delivery for fulfilled orders
Easy checkout process and exclusive/collaborative merchandise selection

Common concerns

Chronic shipping delays of 1-3+ months with no tracking updates or communication; orders never arrive or are marked delivered falsely
No refunds, returns, or exchanges allowed; all sales final policy with no exceptions for damaged/defective items or pre-orders that go out of stock
Damaged items upon arrival (stained, broken buttons, crushed boxes, missing contents) with no recourse or replacement offered
Severe customer service failures—unresponsive email-only support, no phone line, contradictory policies, and refusal to take responsibility for vendor/carrier issues
Misleading product descriptions and false advertising (limited edition quantities, autograph guarantees, pre-order vs. in-stock misrepresentation)

Customers mention

shipping delaysno returns/refunds policydamaged itemscustomer service unresponsiveorders never receivedfalse advertisingproduct quality (positive)

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Showing 1 2-star review

Verified

30 March 2026

I order Thug club jacket

I order Thug club jacket, the button was broken.

Frequently asked questions about Complex

Is Complex trustworthy?

Complex is rated 2.3 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Poor. 33% of customers gave 4 or 5 stars.

What is Complex's rating?

Complex has an average rating of 2.3 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Complex have?

Complex has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Complex — Review Summary

Based on 40 verified customer reviews, Complex holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.

Complex Reviews