Complex has a severely damaged reputation with a 2.3/5 rating, marked by systemic failures in order fulfillment, shipping delays exceeding months, refusal to process refunds or returns, and poor quality control—despite occasional positive experiences with product quality and fast delivery for orders that do arrive.
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Customers mention
Would of been 5 stars but as fed ex was used they charged me more than the import duty was just to release my package from customs. Complex is great and their products are great
The Mr. BAPE t shirt came on time from LA to London. Happy with the product although when I opened the package, it was stained with marks on the t shirt but a wash should clear them. Overall happy with the delivery time.
Based on 40 verified customer reviews, Complex holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.