Complex has a severely damaged reputation with a 2.3/5 rating, marked by systemic failures in order fulfillment, shipping delays exceeding months, refusal to process refunds or returns, and poor quality control—despite occasional positive experiences with product quality and fast delivery for orders that do arrive.
What customers love
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Customers mention
Complex is absolutely awesome! I was lucky enough to secure a pair of these limited kicks and they are awesome! The leather is buttery soft, impeccable stitching with vivid colors making these my go-to sneaker for the summer. As a collector I can appreciate receiving a box in good condition and Complex managed to deliver with out a scratch on the box. I am more than elated with my purchase and would recommend them to any and everyone.
The merch is really good quality and though i was weary at first of buying because i didnt know the store my order was shipped quickly and arrived soon and without issues despite being international shipping. Amazing service!
The Gap/Katseye Collab sweatshirt I ordered for my daughter is PERFECT! It's super cute and my daughter loves it! To top it off the shipping was FAST and I didn't even opt in for fast shipping! Melissa P
Very fast shipping to Belgium 🇧🇪 The BlackPink x Disney collection is a wonderful collaboration, which makes this collection magnificent and unique. I wouldn't hesitate to place another order. 👌🏻
Loved the oversized Northface hoodie I got. Perfectly soft and extra comfy. The perfect hoodie
Got it faster than expected and the shirt is AWESOME!! High quality T shirt and such an easy site to purchase from ! If you see something you like buy it as Complex is such a great shopping experience and exclusive items you’ll be sure to hear “that’s so cool, where did you buy that”. Thanks Complex can’t wait for the next great item !!
The shipping was super quick! Packaging was nice and the shirt is better in person. Great cut, heavy material, and graphic is very cool.
Complex is an amazing company. Customer service is second to none!
I love shopping at Complex, I never realized how many products they have available from different sources until I checked out the website. Pleasantly surprised at all the choices they have. It's nice to discover different brands that I never knew about. Recently picked up this Mike Tyson shirt for a steal. Super great quality. Some of their clothing is priced higher but it's nice to have different options of price points. Overall, great experience. Will be shopping more in the future.
i received the package on time as promised my grandson requested for me to buy it and when i showed it to him he was very happy
Ordered for my 15 year old son for Christmas. Came in the mail in under a week! My son is super excited thank you for your beautiful product and speedy delivery.
Based on 40 verified customer reviews, Complex holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.