Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.
What customers love
Common concerns
Customers mention
Terrible customer communication. After waiting three months, our sofa was only partly delivered on 11th February. We paid extra for delivery and assembly, but only two of the four parcels arrived and no assembly was offered. After unpacking it ourselves, we discovered two more parcels were missing. Now we’re being told it could be at least another week. Simply not good enough from Cozmo and Empire Delivery.
I absolutely love my cozmo sofa and chair, such beautiful pieces of furniture . I can’t fault the process from start to finish , team has been extremely helpful in getting my order right which I changed a few times . Special mention to Rosemarie who was so helpful from start to finish . Highly recommend this company .
Absolutely delighted with our new chair!
Lovely sofa, Good communication. Easy to assemble. Recommend.
Cozmo kept us informed of progress and of the delivery day and time. Sofa is very comfy as and looks great. I think the assembly instructions need to be a bit clearer, but we got there after thinking it through for ourselves.
We thoroughly recommend Cozmo. A lovely well made chair that we purchased for a good price. Fat delivery. Minimal assembly. Exactly as we expected!
I ordered an armchair. The quality is really good. The chair is beautiful to look at and very comfortable. It was delivered within two weeks. The whole experience was great, I will definitely order again from cozmo.
Beautiful Sofa ordered for a 3 storey house. Carefully delivered and assembled by the team
The customer support at Cozmo was the best I have ever experienced. Every text, email and phone call was answered promptly and politely. The team did everything possible to help with our issues ( a special thank you to Ann ) and tried really hard to solve our problems. Sadly the sofa wasn’t right for us and a refund was offered. Once again this process was efficient and trouble free. The service from the delivery company who collected the sofa was excellent. I have no hesitation in recommending Cozmo as a highly professional and customer friendly company. A pleasure to deal with - thank you Cozmo!
Delighted with our 2 x 2 seater sofas. Love the concept
Very happy with our King Size bed frame . Packaged to fit easily through doors and up the stairs.It took less than 10 mins to assemble and is very well built. It also looks great in the room
Sofa is a complete win! 6 months in and still pleased with choice of colour, style and comfort. So easy to assemble, I’m 5 foot and did it myself in 30 minutes. Absolutely love it!
Excellent customer service.
Helpful staff at showroom excellent delivery team
Great experience all round
Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.