Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.
What customers love
Common concerns
Customers mention
Cozmo kept us informed of progress and of the delivery day and time. Sofa is very comfy as and looks great. I think the assembly instructions need to be a bit clearer, but we got there after thinking it through for ourselves.
We thoroughly recommend Cozmo. A lovely well made chair that we purchased for a good price. Fat delivery. Minimal assembly. Exactly as we expected!
I ordered an armchair. The quality is really good. The chair is beautiful to look at and very comfortable. It was delivered within two weeks. The whole experience was great, I will definitely order again from cozmo.
Beautiful Sofa ordered for a 3 storey house. Carefully delivered and assembled by the team
The customer support at Cozmo was the best I have ever experienced. Every text, email and phone call was answered promptly and politely. The team did everything possible to help with our issues ( a special thank you to Ann ) and tried really hard to solve our problems. Sadly the sofa wasn’t right for us and a refund was offered. Once again this process was efficient and trouble free. The service from the delivery company who collected the sofa was excellent. I have no hesitation in recommending Cozmo as a highly professional and customer friendly company. A pleasure to deal with - thank you Cozmo!
Delighted with our 2 x 2 seater sofas. Love the concept
Very happy with our King Size bed frame . Packaged to fit easily through doors and up the stairs.It took less than 10 mins to assemble and is very well built. It also looks great in the room
Sofa is a complete win! 6 months in and still pleased with choice of colour, style and comfort. So easy to assemble, I’m 5 foot and did it myself in 30 minutes. Absolutely love it!
Excellent customer service.
Helpful staff at showroom excellent delivery team
Great experience all round
Love the chair… we already have the corner sofa. Have now splurged on a cuddle chair too… now just want the Sherpa covers to go on them both! Maybe next Christmas. Love cozmo
Amazing sofa and a 5 star review to the sales team! I had a lot of questions and they walked me through everything I needed to know, as i have a very tight hallway/doorway to get through. A+++++++ for the comfort and ease of assembly. 10/10!
Love my new sofa, well worth the wait! Great customer experience from the showroom to the delivery and installation. Would really recommend visiting the showroom if you are in the area, it helped a lot in making decisions on size/colour/fabric.
Staff at the showroom were an amazing help, talked us through all possible combinations. The anticipation of delivery was made better with the updates!! Delivery was smooth and without any issues. Sofa assembly was very easy!!
Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.