Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.
What customers love
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Customers mention
Was a little nervous about ordering a sofa without sitting on it but our narrow hallway and tight turn left us with few options. I need not have worried though - Cozmo are brilliant! The sofa arrived well within the stated timeframe. It was delivered by very friendly people and was a breeze to put together. It’s so comfy and exactly what we needed. Looks stylish. Very competitive pricing. Can’t recommend highly enough. We were kept up to date through the fabrication process (I was worried about this from reading previous reviews but I’m glad to see this has been improved)
very comfortable. the tire of sofa you don’t want to get up from delivery was good and they kept me informed.
Keeping me informed throughout the order. Excellent!
We have bought two Cozmo sofas - they look really nice and are very comfortable. Service was excellent and they were delivered sooner than expected
Sicily, the person who helped me with my purchase was fantastic. She sent me a swatch before I bought the snuggle chair. It look great and is comfortable. The delivery was excellent too Thank you
I bought a 1.5 seat sofa because I have cats, and I wanted to have room for some little friends to sit with me. This has been if anything too successful, they love it so much that I have to fight for a space myself! My record so far is myself with four cats, but I think we might improve on that with practice. The sofa is comfortable and practical; I love the fact that I can change the covers if we have any little accidents! The delivery process was smooth and efficient, I was kept informed at all stages and all deadlines were kept. I wouldn’t hesitate to recommend this company.
Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.