Cozmo Reviews: 40 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.

What customers love

Outstanding customer service with proactive problem-solving and staff going above and beyond (multiple mentions of specific team members like Will, Anne, Rosemarie, Sicily)
High-quality, comfortable sofas with modular design that fits through doorways; easy assembly requiring minimal time
Responsive communication throughout ordering and delivery process with regular updates and quick issue resolution

Common concerns

Third-party delivery company failures causing significant delays (parcels arriving incomplete, multi-week waits) with poor communication handoff
Some customers find sofas slightly uncomfortable or too firm without additional cushions; limited trim color options

Customers mention

customer servicedelivery experiencecomfort and qualityassemblycommunicationmodular design

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Showing 1 1-star review

Verified

Kirsty Dougan

19 May 2026

Delivery Company have had my sofa since 17th April 2026

Delivery Company received my sofa April 17th. I have still NOT received to date. Contacted Cozmo customer service several times, still received no reply. I believe until the sofa arrives with customer the responsibility lies with Cozmo. Sofa Ordered February.

Frequently asked questions about Cozmo

Is Cozmo trustworthy?

Cozmo is rated 4.8 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Excellent. 93% of customers gave 4 or 5 stars.

What is Cozmo's rating?

Cozmo has an average rating of 4.8 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Cozmo have?

Cozmo has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Cozmo — Review Summary

Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

Cozmo Reviews