Cozmo

What customers love

• Outstanding customer service with proactive problem-solving and staff going above and beyond (multiple mentions of specific team members like Will, Anne, Rosemarie, Sicily)
• High-quality, comfortable sofas with modular design that fits through doorways; easy assembly requiring minimal time
• Responsive communication throughout ordering and delivery process with regular updates and quick issue resolution

Common concerns

• Third-party delivery company failures causing significant delays (parcels arriving incomplete, multi-week waits) with poor communication handoff
• Some customers find sofas slightly uncomfortable or too firm without additional cushions; limited trim color options