Cozmo Reviews: 40 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.

What customers love

Outstanding customer service with proactive problem-solving and staff going above and beyond (multiple mentions of specific team members like Will, Anne, Rosemarie, Sicily)
High-quality, comfortable sofas with modular design that fits through doorways; easy assembly requiring minimal time
Responsive communication throughout ordering and delivery process with regular updates and quick issue resolution

Common concerns

Third-party delivery company failures causing significant delays (parcels arriving incomplete, multi-week waits) with poor communication handoff
Some customers find sofas slightly uncomfortable or too firm without additional cushions; limited trim color options

Customers mention

customer servicedelivery experiencecomfort and qualityassemblycommunicationmodular design

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Showing 1 2-star review

Verified

Ross McNally

12 February 2026

Cozmo - Order if you want 'part' of a sofa

Terrible customer communication. After waiting three months, our sofa was only partly delivered on 11th February. We paid extra for delivery and assembly, but only two of the four parcels arrived and no assembly was offered. After unpacking it ourselves, we discovered two more parcels were missing. Now we’re being told it could be at least another week. Simply not good enough from Cozmo and Empire Delivery.

Frequently asked questions about Cozmo

Is Cozmo trustworthy?

Cozmo is rated 4.8 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Excellent. 93% of customers gave 4 or 5 stars.

What is Cozmo's rating?

Cozmo has an average rating of 4.8 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Cozmo have?

Cozmo has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Cozmo — Review Summary

Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

Cozmo Reviews