Is Cozmo trustworthy?

Cozmo is rated 4.8/5 from 40 verified reviews — Excellent. 93% gave 4 or 5 stars.

What is Cozmo's rating?

Cozmo has an average rating of 4.8 out of 5 based on 40 customer reviews on ReviewTerminal.

Cozmo Reviews: 40 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

Cozmo delivers exceptional products and customer service with a 4.8/5 rating, though occasional delivery and logistics issues with third-party couriers create isolated frustration.

What customers love

Outstanding customer service with proactive problem-solving and staff going above and beyond (multiple mentions of specific team members like Will, Anne, Rosemarie, Sicily)
High-quality, comfortable sofas with modular design that fits through doorways; easy assembly requiring minimal time
Responsive communication throughout ordering and delivery process with regular updates and quick issue resolution

Common concerns

Third-party delivery company failures causing significant delays (parcels arriving incomplete, multi-week waits) with poor communication handoff
Some customers find sofas slightly uncomfortable or too firm without additional cushions; limited trim color options

Customers mention

customer servicedelivery experiencecomfort and qualityassemblycommunicationmodular design

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Showing 1 4-star review

Verified

S. J

19 February 2026

Great marketing, hopefully will live up to it.

Attracted to Cozmo because it is UK made, "fits through any door' and has removable/choice of covers. Found the different options and sizes quite complex but in the end chose navy 2/3 seater and armchair. Lucky to live in London and be able to visit showroom - twice! Nice material.Warm and comfortable. Not so nice choice of trim - rust or black - why! Delivery took some time but the firm were efficient, speedy and polite. Only in situ for a week so hopefully many years of use ahead.

Cozmo — Review Summary

Based on 40 verified customer reviews, Cozmo holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

Cozmo

Great marketing, hopefully will live up to it.

Cozmo — Review Summary

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