Curate Health has severely inconsistent service delivery with a 2.8/5 rating driven by chronic delays in dispatch and approval, poor communication, and hidden fees that contradict advertised timelines, though a minority of loyal customers report satisfactory experiences.
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I am writing to formally raise a complaint regarding my recent order (Order #423890) and to request a full refund. I previously contacted you to cancel my video consultation and explained the issues I encountered. However, I have received no response whatsoever. To reiterate, I was unable to complete the required video consultation due to your system limitations. The consultation requires Google Meet and a matching email address, which was not clearly communicated at the beginning. As my registered email is not linked to a Google account, I was unable to access the consultation. In addition, the process itself is unclear and inefficient. I was informed that a follow-up phone call would still be required after the video consultation, which raises concerns about the necessity of the video consultation. The earliest available appointment was also delayed, causing unnecessary inconvenience. I have since cancelled the video consultation and have clear evidence confirming that the appointment has been successfully cancelled. However, your system still does not reflect this, which is extremely concerning. Furthermore: • My request remains “not yet submitted” despite following all required steps • I am unable to submit feedback through your website due to apparent technical issues • I have received no response from customer support despite multiple contact attempts This situation demonstrates serious issues with your system reliability and customer service. It is unacceptable that I am unable to properly complete or cancel my order while receiving no assistance. Given these circumstances, I expect a full refund with no cancellation or administrative fees, as these issues are clearly not caused by me. If this matter is not resolved promptly, I will escalate the issue through my bank (chargeback) and report this to the relevant regulatory bodies. I expect your urgent response.
Ordered and approved over a week ago yet still waiting for my item to be delivered, despite being told it would be delivered 4 days ago. Got charged £5 "next day delivery" as well - pointless!! Will not be ordering from Curate again - awful service and waiting times.
I’ve been currently taking monjaro since the price increases I’ve been shopping around from the best prices from med express and curate and I’ve never had such issues with med express as I do with curate I’ve sent them proof of my previous prescription from medexpress and they want a consultation when I’ve started it with them and getting the monjaro the month before with them I know others that shop around and they have no issues, this is the second time I’ve had a problem now and lost money because when I cancel my order I get a cancellation fee when I’m not the one with the caused the issue I’m so angry as I can’t continue my journey now on monjaro as I e had enough now of this issue I’ll never ever use curate again
Been using curate for 6 months, Fast service very happy with my orders
Curate has failed to acknowledge my most recent order and I will miss my next dose. Time to change providers! Edit: The below response is incredibly misleading. Their "Easter timelines" was sent 29 Mar and said orders approved by 31 Mar would be shipped before Easter. I placed my order and it was confirmed on 30 March. However, it was not "approved" until 7 Apr! I can only control the date I order, not when their employee doctors actually action/approve it! I acted within 24 hours of their communication and still missed a dose.
Made me jump through all the hoops and then refused me and took £15 from me for the privilege, joke of a company AVOID AT ALL COSTS
I placed an order, booked the online consultation and the curate representative didn’t bother to log on! Emailed immediately and have been ignored. They are so good at taking your money but you have to jump through hoops to get the product.
I tried to save a little money and thought I'd try curate for my mounjaro. They have good reviews. However there is poor warning a video call may be needed which was faff on my behalf. You also have to use the email address you signed up with when booking this video call, if this isn't linked to your Google account you cannot join the video call. You also get sent a link once you make the appointment but this isn't told when booking the appointment, this email link can go to junk mail. Be warned you can get charged for missed appointments, luckily on this occasion I contacted them through their website and they got back to me quite quickly despite it saying up to 5 days. The issue was resolved and I was sent a new link to re book. No charges. I have given them a 4/5 due to the lack of notification before ordering regarding the video call and Google account, not everyone has one of these.
placed order in plenty of time and was approved, yet still order not dispatched despite the terms and conditions stating this will be dispatched within 48 hours of being approved. When I contacted customer service I was told it should be with me by end of the week! that's not good enough when we are advised to take medication at the same time each week... what kind of a response is that?! I have been ordering from curate for nearly 2 years but your service is so inconsistent I think it's time to change provider. sort it out Curate! order number 418599
Very thorough well explained and reliable service and support
Based on 40 verified customer reviews, Curate Health holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.