Curate Health has severely inconsistent service delivery with a 2.8/5 rating driven by chronic delays in dispatch and approval, poor communication, and hidden fees that contradict advertised timelines, though a minority of loyal customers report satisfactory experiences.
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Really disappointed with the service from Curate Health. Nowhere on their site does it suggest that you will have to book a video consultation, which isn't available on the weekend. It's a struggle to find an appointment after 5pm. So means despite ordering I have to wait until Tuesday at the earliest, before they then have the meeting. Then you apparently get a phone call a few days later, then they send. So worth noting this is nearly a week long process. To cancel the order (which you can't do automatically) you get charged a £15 admin fee and a £10 fee for the consultation you haven't booked and hadn't actually cost them money. I wouldn't mind if they were upfront before paying... But of course, they aren't. You pay the £200+ before they tell you any of these details.
Based on 40 verified customer reviews, Curate Health holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.