Curate Health has severely inconsistent service delivery with a 2.8/5 rating driven by chronic delays in dispatch and approval, poor communication, and hidden fees that contradict advertised timelines, though a minority of loyal customers report satisfactory experiences.
What customers love
Common concerns
Customers mention
Really disappointed with the service from Curate Health. Nowhere on their site does it suggest that you will have to book a video consultation, which isn't available on the weekend. It's a struggle to find an appointment after 5pm. So means despite ordering I have to wait until Tuesday at the earliest, before they then have the meeting. Then you apparently get a phone call a few days later, then they send. So worth noting this is nearly a week long process. To cancel the order (which you can't do automatically) you get charged a £15 admin fee and a £10 fee for the consultation you haven't booked and hadn't actually cost them money. I wouldn't mind if they were upfront before paying... But of course, they aren't. You pay the £200+ before they tell you any of these details.
Curate Health is rated 2.8 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Poor. 45% of customers gave 4 or 5 stars.
Curate Health has an average rating of 2.8 out of 5 based on 40 customer reviews on ReviewTerminal.
Curate Health has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, Curate Health holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.