Cyberport has a severely damaged reputation with a 1.8/5 rating, driven almost entirely by catastrophic customer service failures including non-responsive support, unshipped orders, false stock claims, and refusal to process refunds.
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I am extremely disappointed with my experience with Cyberport. I ordered an iPhone 15 Pro and AirPods 4, but on receipt my parcel was empty . The weight of the parcel had clearly changed during transit, which proves that there was a problem before or during shipment. I immediately contacted customer service with proof (photos and tracking of the weight of the parcel), but after weeks of waiting, I still haven't had any concrete response from them. They promised me a reply within 72 hours, but they completely ignored my reminders. On the phone, they hang up directly when you call them. Their silence is unacceptable, especially for such a large sum. If you value your money and a reliable after-sales service, stay away from this site.
Similar to many others I made the mistake of ordering from their website. 1 week after ordering they sent me an email saying the item is out of stock. I requested a refund and 3 weeks later no news from them. DO NOT BUY FROM THEM!
Really rude unfriendly employees, bad behavior and rude attitude like they are some kind of Gods in the Shop. I order iphone personally at the shop as online they have error in the system. After order the receptionist did not explain anything and said you will get email or msg. I got the email the expected delivery gonna be 03.01 and i went their to ask if its arrived. The guy replied really rudely that your phone not here you need to wait unless you get the pick up email. I asked why you didnt explain these steps to me and he replied i cant help you with that. Than i was about to ask about Financing and the other employee near by cut me and said ... We cant help you, we already told you and thats it.. he didnt even hear what my question was... The same day later i got email that the phone is ready to pick up so i went next day.. than i saw the same guys and he saw me and said ah you are from yesterday? we cant help you as our system have some issue come some other day or do it online.... LIKE SERIOUSLY ? this is your service? ... TO BE CLEAR I DROVE EVERYDAY from ACHIM to HAMBURG!!! which i told him everytime and he just move his shoulders as an answer! this Fat guy i wish they fire him!! I feel like they plan that we gonna annoy this customer. I called several times their Hotline number (DONT WORRY NO ONE GONNA PICK UP THE CALL EVEN YOU WAIT 10 Hours in waiting List) NOT RECOMMENDED AT ALL!!! PLEASE GO FIND SOME OTHER STORE!!!
Bought expensive monitor on their child company ComputerUniverse, paid money to Cyberport, never received my package already for 20 days, noone responding emails nor phone, feels like completely scammed.. Update: since you tell me I made review to wrong business, Cyberport is owner of CU and I transfered money to Cyberport SE, so, in my opinion, its correct review. Cyberport support also not answering to me. I hope they will contact me to resolve this issue as soon as possible Update February 2025: Fully got money refund.
I ordered tefal device, payment was successful. But I haven't receive any confirmation of the order or delivery details for almost 2 weeks. I wrote request to privide any info on my order to info cybersport.de, but no one answed. Just have applied PayPal to return my money. Looks like a fraud site. Doesn't worth even 1 star.
They completely ignore all of my emails and wont change the adress of my order
I have ordered here 2 ECO flow devices, Eco Flow 2 Max and Eco Flow 2 Extra battery on 26.Nov.2024. I have payed and received 2 receipts. So far no information concerning the delivery, however the status of the order in my cabinet is sent. Tried to reach the hotline - waited for 15 minutes - they dropped the call, second time dropped at 5 min, third time after 12 min some operator answered. I told him my order number and he couldn't say anything about the order, just said that his colleague will reach me. Update, suddenly delivered by DPD. Hopefully I was at home on Home Office! Change the feedback to 3 stars from 1. Customer support needs significant improvement!
update: added a star because the issue has been solved (still it shouldnt have happen the first place) it was written the product is available immediately, bought 8 days ago, my money has been taken, they say they have sent my package, I still dont have any postage mail... they are liars and thiefs
I ordered a laptop 3 weeks ago. DPD sent it to the wrong address and returned it to cyberport without informing me. Sameday I called the DPD call center and they said it was being returned but Cyberport could block the return. I called the Cyberport call center and the lady I spoke to told me to not worry and that they would send my order back to me when they returned it. In addition to our phone call, I sent an email to info@cyberport informing me of the situation with the screenshots I took from DPD tracking. While I was waiting for my computer to be returned to me, they sent me Gutschrift for the amount of my order without any explanation or appologies. I called the call center again, talked to a gentleman, the answers I got for their mess were unprofessional things that did not concern me as a customer such as our friend was sick, we are receiving thousands of e-mails, we are overwhelmed, we are short of people, the people at return have no oversight etc. and he hung up on me! The laptop I ordered was on a 41% discount and now I can't even order the same price because its soldout and I really needed that laptop because of the work, and not only the time I lost for my work, but Cyberport and DPD gave me a bad shopping experience.
Absolutely shocking support. I ordered a product for over 400€ which I received no tracking for and never arrived. I have been contacting their "support" team for OVER SIX WEEKS and still no refund. Deplorable.
Based on 40 verified customer reviews, Cyberport holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 13% of customers gave 4 or 5 stars.