Decathlon Nederland

Terrible service

Good day, Not long ago, I bought a bike. We don't have a car, so I paid transportation as well. We didn't pay for assembly. Anyway, the bike arrived in one box. The only things that needed to be assembled were the fenders, saddle, lights, and the pedals. It turned out that one of the parts of the mechanism that attaches the pedals was cracked. We discovered this after the pedal came loose and fell off while riding. We reported a factory defect, documented with photos. We were told to bring the bike in for a complaint and return to the meeting. Unfortunately, the wait for an appointment was about 10 days, and we didn't have a car. Since we needed the bike for everyday use, I decided to have it repaired locally, in the city where we live. We sent an invoice to Decathlon. Both the complaint and the invoice were rejected because the men expected me to personally bring the bike for a warranty claim, even though I paid for shipping when I bought it. I don't recommend it! Very poor service and ungrateful people working in the warranty claim process. Don't buy a bike there, they will ask you to come with a bike, when you have an issue. I would like to reply on the reaction that was posted here on December 8 by Decathlon: No, nobody offered me another solution. The reply I gave received on my email box was: Melina (Decathlon Netherlands) 16 okt 2025 Hi Ewa, Thank you for your message. Unfortunately, we don't offer the service you are expecting from us. As mentioned before the options are only to bring the bike for reparation tot he workshop or send it return. If you have any further questions, don't hesitate to contact us. With sporty regards, M. Team Decathlon