Decathlon Nederland consistently fails customers through slow customer service (3-6 day response times), unreliable delivery and order fulfillment, and dismissive handling of complaints, resulting in an overwhelmingly negative 1.8/5 rating with only isolated positive in-store experiences.
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Decathlon Rotterdam Coolsingel. Met a staff employee Jermaine. Absolutely amazing guy, energetic helpfull and patient. Would absolutely love to see him again. Anazing guy!
Today I payed a visit to Decathlon Rotterdam Coolsingel to see and buy a basketball pole I read about online. The basketball pole Tarmak Easy B100 was displayed in the store and the quality seemed very good. There were only a few boxes left and the box was huge and heavy. Immediately a Decathlon employee noticed me and helped me out by offering me to bring it to the cassier and even to my car that was parked in the garage nearby. Soeraj helped me out so nicely. Thank you so much for this. When I got home I started installing the pole, however I did not have a the tooling that was requiered for installing. Well, tomorrow I will finish it and enjoy playing basketball with it.
Allot of people complain that decathlon will not repair bikes that they have bought they say they bought it from Decathlon but they actually buy the product from a partner. Decathlon are not obligated to take a product from a partner and repair ask relevant questions when buying the product do not just assume you can take the product to decathlon when you have purchased procuct from a partner time to use some common sense people
I received good assistance today, December 12th, at Decathlon Grote Marktstraat 54 in The Hague. The staff member was very helpful and offered good advice, taking the time to make sure I found what I needed for the winter season. Thank you for the good service.
Based on 20 verified customer reviews, Decathlon Nederland holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 20% of customers gave 4 or 5 stars.