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Dinili

dinili.com
2.2

36 reviews

14%
5-star
17%
Positive
50%
1-star
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ReviewTerminal Summary

Dinili has a severely damaged reputation (2.2/5) due to systematic issues with product misrepresentation, quality control failures, and deceptive return practices, though a minority of customers report satisfactory purchases.

What customers love

  • High-quality fabric and materials when items match descriptions
  • Fast delivery and good packaging for orders that arrive correctly
  • Competitive pricing and stylish designs

Common concerns

  • Products consistently differ from website images in material, color, fit, and quality; customers receive cheap substitutes instead of advertised items
  • Deceptive business practices including false Netherlands address (actually China-based), misleading branded product claims, and fake images copied from legitimate retailers
  • Exploitative return policy requiring customers to pay expensive return shipping to China (£19-£27+) while company initially refuses refunds and offers discounts instead; refunds delayed or denied past chargeback windows

Customers mention

Product misrepresentationCheap quality/fake materialsReturn shipping to ChinaFalse address/location deceptionFake branded itemsPoor customer service

Frequently mentioned

CompanyReturnChinaQualityRefundOrder
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Showing 36 reviews
Q
Verified
Quynh Tran
19 May 2026

I really like the beautiful and…

I really like the beautiful and well-finished women's elegant midi dress that I ordered. The dress is my size and the fabric is luxurious. Service was excellent and delivery to the UK was fast.

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Minh Nguyen
19 May 2026

A very good offer on high-quality…

A very good offer on high-quality trousers. The sizing is correct, and the material used is of high quality. Dinili is a company that guarantees trustworthy performance and precise dialogue.

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Phuc Ngo
18 May 2026

I am incredibly happy with the shirt I…

I am incredibly happy with the shirt I purchased from Dinili. The linen shirt was delivered on time, it is a perfect fit, and the quality of the fabric is far better than I had expected. Totally recommended.

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Quynh Do
18 May 2026

Fast and excellent quality services

Fast and excellent quality services. Extremely satisfied client.

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Anh Duong
17 May 2026

Like the fashion-forward attire

Like the fashion-forward attire! Genuine high quality fabric and colours.

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Huy Dang
15 May 2026

Stunning dresses

Stunning dresses, correct size and utmost comfort. Right now, dinili.com is my favorite online shopping site.

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Huyen Dang
14 May 2026

Trustworthy and true to their word

Trustworthy and true to their word. The order process was easy, I will shop here again in the near future.

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Brian Wildblood
14 May 2026

Goods not as described

I ordered a Denim shirt but received( after 2-3weeks) a polyester shirt!!!! I asked for a return label and the denim shirt I had paid for. After sending pictures of the fabric label etc. AND 11 emails later I was offered a 20% refund, then 40% and finally an almost full refund after I said I was going to contact my creditcard company for assistance. I gave the polyester shirt to a charity shop! Reluctant to buy from this company again

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Lindsay Nicholas
14 May 2026

Absolutely horrendous fake scam site…

Absolutely horrendous fake scam site from China. Please save your money and sanity!

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Thanh Bui
12 May 2026

I am super happy with my purchase

I am super happy with my purchase. This is a beautiful bag at a great price, and it was packaged nicely. I will definitely buy again!

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Richard O
12 May 2026

Wish I had read the reviews before…

Wish I had read the reviews before ordering as the shorts I did order are not fit for purpose. Advertised as “striped swim shorts”, though I dare not go into the water with them. Thin and flimsy and would not withstand swimming in a pool or the sea. I would say even barely suitable for sunbathing as the fit is very loose. Rather than trouble myself with trying to return them I think they are heading for the charity shop. Avoid buying from Dinili.

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CasedaBase
11 May 2026

After problems with my first order, everything was sorted

After problems with my first order, the replacement items were delivered, and I'm happy with the quality, tbh. After a dismal initial interaction with Dinili, I'm happy now. Delivery times are still too long, though

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Michelle Metcalf
5 May 2026

Scam company

I would give 0 stars if it let me. This company is a scam. My son bought want was advertised as a really smart tracksuit, what arrived wasn't even a cheap imitation. It looked nothing like it, the fabric and style were completely different and the top and bottoms were different shades of grey. He asked to return and it took several emails to get them to agree to a return, instead they kept offering discounts off another item instead. We now have the return form but the buyer has to cover the return delivery cost. It's going to China so it's not going to be cheap to do that either. Avoid this scam company.

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Rich
4 May 2026

Selling fakes

Ordered 2"withlove" Scuffers hoodies. Took over 2 weeks to come only for them to be clearly fake and nothing like the images. Cheap material, wrong colour and design. Dinili uses images from scuffers website, but its clear a scam. Avoid ordering from this site.n

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Neil Edwards
29 April 2026

DO NOT PURCHASE

DO NOT PURCHASE Order number #15023 White Linen trousers 4XL These trousers like the company are a joke. The length came only just passed my knees.. upon trying to return them was met with the same as everyone else’s review. 20% refund and keep item.. useless item not fit for purpose. Finally got return form and sure enough China not Netherlands address. I checked with my local post office and cost to return would be £19. This company’s details will definitely be passed to trading standards. THEY EVEN USE IMAGES FROM OTHER WEBSITES TO PROMOTE THEIR STOCK. Will update my review once my query has been resolved satisfactorily..

Page 1 of 3 · 36 reviews

Dinili — Review Summary

Based on 36 verified customer reviews, Dinili holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 17% of customers gave 4 or 5 stars.

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