DJ Alexander delivers consistently excellent service with a 4.8/5 rating driven by staff professionalism and responsiveness, though one tenant reported severe maintenance neglect post-contract.
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Brandon was very helpful showing us around in the flat. He was not in a rush and answered question fully. He was also reachable by phone afterwards for question which occurred after a while. Jennifer was also very helpful and responded quickly.
Very efficient service and I was kept up to date and well informed. Brandon Wiseman was very helpful at all times. I'm very grateful for all the assistance.
We have had brilliant service over many years with DJA. Everyone we have dealt with in both Edinburgh and Aberdeen has been of the highest possible quality and professionalism: well done. We have multiple interactions but our most recent one in Edinburgh has been with Brandon Wiseman who has secured a new let for our property there. His colleagues in the Handover team have done a great job too.
Our experience with DJ Alexander was brilliant. It was quick and easy process to secure the rental property . The property manager Brandon Wiseman provided a good viewing of the flat and clarified all the doubts regarding the process . Overall, I would highly recommend DJ Alexander for rental properties.
I would like to express my sincere appreciation to Emma Fairgrieve for her excellent support and professionalism in handling the letting issues for my property in Glasgow. She was always responsive, patient, and proactive in resolving matters efficiently, which gave me great peace of mind throughout the process.
My property manager Connor Quinn is very nice and very professional. Many thanks for the support and the help in the room inspection.
I've been renting through private landlords for a while, so renting through a letting agent seemed a more daunting bureaucratic task for me. This was not helped by Goodlord, a service created to streamline the process, yet which doesn't understand that humans aren't computers and we don't speak the same language if and when something goes wrong. However, this negative experience with Goodlord was entirely outweighed by DJ Alexander's Aberdeen letting team - Leigh especially has helped me and my co-tenant out so much that it would have been impossible to do it without her guidance through the process. Everything about letting through DJ Alexander was a five-star experience, especially the personal assistance, but I did not enjoy the Goodlord process at all, which left me feeling frustrated more often than I can remember. If you can put up with the AI-driven "optimisation" of a service that was serving perfectly functionally beforehand, then I'd definitely recommend DJ Alexander.
Damir Maratov (Property Relationship Manager) is the most helpful staff member I’ve ever dealt with at DJ Alexander. Whenever tenants raise different issues, he proactively contacts different contractors, compares quotations, and provides me with professional advice. Every problem has always been resolved smoothly and efficiently. I truly appreciate all the support and help Damir has provided.
Connor was incredibly helpful, professional, and responsive throughout the whole process. He made everything feel very straightforward and was always quick to answer questions and provide updates. Although I ultimately went with another property, I really appreciated all his help and would definitely recommend working with him.
As a landlord we had an issue with our flat with a contractor and Hope Smith was helping us deal with the problem. She was responsive, polite and went out of her way to deal with it. In fact, she used her own time to do this. Hope is an asset to your company!!
I dealt with Ailsa in the Inverurie office and I have only good things to say about her and her professionalism. Happy to help with queries and quick to assist the tenants where possible. I'd recommend them to others.
Abby was an absolute angel. Went to wrong office to collect property keys and she went out of her way to give me a lift to the other dj alexander office the other side of town. 5 star service.
We have just moved into our new rental property in Edinburgh. The handover was handled by Kelsey, in a friendly, professional and efficient manner. making our move flawless and straightforward. Our thanks also go to David and Laura. They are all real assets to DJ Alexander.
Connor came to do my mid year inspection and was great! Super polite and friendly and super approachable. Was able to answer questions and help me with a couple queries. Was very prompt as well!
Joye has been absolutely brilliant in helping me take my first steps onto the property ladder. Joye has been very kind and fast with all her email replies. It has given me more confidence in finding my new flat. Thank you Joye
Based on 40 verified customer reviews, DJ Alexander holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.