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DJ Alexander

djalexander.co.uk
4.8

40 reviews

88%
5-star
98%
Positive
3%
1-star
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ReviewTerminal Summary

DJ Alexander delivers consistently excellent service with a 4.8/5 rating driven by staff professionalism and responsiveness, though one tenant reported severe maintenance neglect post-contract.

What customers love

  • Staff responsiveness and communication - quick replies, regular updates, and proactive problem-solving across all locations
  • Individual staff professionalism and helpfulness - named agents (Connor Quinn, Brandon Wiseman, Sana, Emma Wright, Ailsa) consistently praised for going above standard duties
  • Efficient lettings and handover process - fast property re-rental, clear explanations, and smooth transitions for tenants and landlords

Common concerns

  • Post-contract maintenance neglect - one tenant reported months-long delays on closet installation and unresponsiveness to follow-up maintenance issues

Customers mention

professional staffresponsive communicationproperty managementmaintenance issuesletting process
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Showing 35 5-star reviews
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Verified
Ivan
7 May 2026

Great help from Ellie,Carolyn and Jenny…

Great help from Ellie,Carolyn and Jenny at DJ Alexander.Clear communication and smooth process

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Verified
Warren Scallan
7 May 2026

Very helpful and friendly Caroline was…

Very helpful and friendly Caroline was very helpful and pleasant thank you

E
Verified
Eilidh Smith
7 May 2026

Assistance from Mhairi Bain

Mhairi Bain has been absolutely fantastic dealing with a very difficult antisocial tenant situation in our block of flats. Communication has always been clear, professional and reassuring, and she’s been so prompt with responses even when other agencies have been hard to get through to. Really appreciate all her hard work and support — thank you so much!

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Abigail Hughes
7 May 2026

Helpful staff - thank you Sana

We have just moved in to a new tenancy with DJ Alexander and found all the staff we have been in contact with to be very helpful. Any issues or queries were dealt with promptly. Special mention to property manager Sana who took us through the check in process and accommodated an additional visit to the property before our move in date, so that we could take measurements for our furniture.

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Verified
A Bridgwood
6 May 2026

Great experience w/ Sana!

The agent, Sana, who facilitated my viewing and with whom I corresponded as I waited the outcome of my application, was stellar. She was very helpful, communicative, and provided very supportive insight to assist how I applied, given that my partner is moving internationally. Overall, very responsive and helpful staff.

Page 3 of 3 · 35 5-star reviews

DJ Alexander — Review Summary

Based on 40 verified customer reviews, DJ Alexander holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.

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