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DJ Alexander

djalexander.co.uk
4.8

40 reviews

88%
5-star
98%
Positive
3%
1-star
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ReviewTerminal Summary

DJ Alexander delivers consistently excellent service with a 4.8/5 rating driven by staff professionalism and responsiveness, though one tenant reported severe maintenance neglect post-contract.

What customers love

  • Staff responsiveness and communication - quick replies, regular updates, and proactive problem-solving across all locations
  • Individual staff professionalism and helpfulness - named agents (Connor Quinn, Brandon Wiseman, Sana, Emma Wright, Ailsa) consistently praised for going above standard duties
  • Efficient lettings and handover process - fast property re-rental, clear explanations, and smooth transitions for tenants and landlords

Common concerns

  • Post-contract maintenance neglect - one tenant reported months-long delays on closet installation and unresponsiveness to follow-up maintenance issues

Customers mention

professional staffresponsive communicationproperty managementmaintenance issuesletting process

Frequently mentioned

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Showing 40 reviews
K
Verified
Kamila
19 May 2026

Karolina was absolutely amazing…

Karolina was absolutely amazing throughout the whole process. She was very helpful, professional, and patient. She explained everything clearly and made sure I understood every step. Communication was excellent, and she made the entire experience smooth and stress-free. Highly recommend — thank you, Karolina!

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Fredericka Quantson
19 May 2026

D. J Alexander Inverurie

It has been a fantastic experience with D.J Alexander Inverurie Branch. They are very friendly, professional and responsive team. There is always some one to answer your questions. Responses to emails or messages are very quick. They Always get back to you. This is my second rental with the Inverurie office and I have absolutely no regrets. All maintenance issues are addressed immediately, and I have never had to worry about any outstanding work. Special thanks to Ailsa my property manager and to Charlotte who have been exceptional every single time. We appreciate you!

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eric simpson
19 May 2026

Staff- Professional and friendly

I was very impressed by the professional and friendly manner of the Property relationship manager Kaylee Edwards.

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Steven McAvoy
19 May 2026

Diane Harte was handling the letting…

Diane Harte was handling the letting process for one of my flats. She has been excellent and ensured a quick change in tenancy.

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Katie McLaughlan
19 May 2026

Cameron and Sana have been incredible…

Cameron and Sana have been incredible throughout the letting process. They kept me regularly updated, were always happy to help with any questions or phone calls, and were very proactive in getting the property re-rented quickly. Their communication and professionalism made the whole experience smooth and stress-free. I’d highly recommend them and the agency to other landlords.

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Stuart Osborn
19 May 2026

Cameron Lindsay was extremely helpful…

Cameron Lindsay was extremely helpful assisting me with the process for renting my new flat.

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Anne Cullis
18 May 2026

Inspection

I was very pleasantly surprised at the lovely courteous young lady, that came to visit this morning. She was very polite & knowledgeable on all aspects of rentals. A credit to DJ ALEXANDER company.

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Verified
Matvei Gron
16 May 2026

DJ express was amazing

DJ express was amazing. The replies were quick swift and any confusions which were very small were resolved in moments. A big shout-out to Emma Wright for her great help to me and my friend, she is a great example of how a renting agent should operate. A big thanks Emma :)

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Verified
Alice Campbell
15 May 2026

Kelsey the property manager

Kelsey the property manager was extremely helpful and efficient in helping us secure our flat. She understood our concerns and acted accordingly. She was very cooperative with a caring and bubbly personality. A very personable agent and would highly recommend for others!!

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Philip
15 May 2026

A less than simple task overcome

It did not all go to plan , and there was some need to refresh status and situations, but Jenni at compliance took it all on and was able to complete the initial task . Well done

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Nasroodin Diloo
15 May 2026

Hope Smith was very helpful when I…

Hope Smith was very helpful when I spoke to her. She returned my call promptly, explained everything. She was very pleasant.

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anika waqas
14 May 2026

I am living in rented property through…

I am living in rented property through DJ Alexander.Connor Quinn who is very friendly,understands and tries to solve any kind of issue as soon as possible.He is a proactive communicator.I wouldn’t hesistate to rent through them again.

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jiayuan Zhang
14 May 2026

We rented a flat with them and it's…

We rented a flat with them and it's terrible experience. Once you signed the contract with them they won't do anything for you. We didn't have a closet for months and after chasing for ages we got a closet that feels going to fall any minute. Also there's other maintenance issues after that and they never care. DO NOT RENT WITH THEM

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Verified
Consumer
14 May 2026

Annual inspection - very efficient and helpful

We have rented this flat for many years. Connor did the annual inspection today and was a pleasure to deal with. Very respectful and efficient. No issues. Our landlord is great too and has always been good in dealing promptly with any breakdowns/upgrades required.

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Verified
Alan Georgeson
14 May 2026

I would like to thank and commend…

I would like to thank and commend Harrison Reeves for his perseverance in resolving a complex plumbing issue in my property. Harrison kept me informed at every stage of proceedings, patiently and courteously talking me through the process. An extremely affable young man and a credit to his employer.

Page 1 of 3 · 40 reviews

DJ Alexander — Review Summary

Based on 40 verified customer reviews, DJ Alexander holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.

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