DJ Alexander delivers consistently excellent service with a 4.8/5 rating driven by staff professionalism and responsiveness, though one tenant reported severe maintenance neglect post-contract.
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Cameron Lindsay was extremely helpful assisting me with the process for renting my new flat.
It did not all go to plan , and there was some need to refresh status and situations, but Jenni at compliance took it all on and was able to complete the initial task . Well done
I've been renting through private landlords for a while, so renting through a letting agent seemed a more daunting bureaucratic task for me. This was not helped by Goodlord, a service created to streamline the process, yet which doesn't understand that humans aren't computers and we don't speak the same language if and when something goes wrong. However, this negative experience with Goodlord was entirely outweighed by DJ Alexander's Aberdeen letting team - Leigh especially has helped me and my co-tenant out so much that it would have been impossible to do it without her guidance through the process. Everything about letting through DJ Alexander was a five-star experience, especially the personal assistance, but I did not enjoy the Goodlord process at all, which left me feeling frustrated more often than I can remember. If you can put up with the AI-driven "optimisation" of a service that was serving perfectly functionally beforehand, then I'd definitely recommend DJ Alexander.
Connor Quinn provided a very prompt and efficient inspection service with a follow-up email, which was much appreciated.
Based on 40 verified customer reviews, DJ Alexander holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.